DESCRIPTION

Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings.
We’re changing that.
We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in.
2025 is a big year for us. In January, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space.
This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers.
At Freetrade, design and research are at the heart of how we build products. We believe great investing experiences are created by deeply understanding our customers’ needs and behaviours. As our dedicated UX researcher, you’ll have the opportunity to define and embed research best practices while working alongside a highly collaborative team of designers, product managers, and engineers. Your insights will directly shape our product roadmap, ensuring we build features that make investing accessible, engaging, and rewarding. If you’re excited about working in a fast-paced fintech environment, where your research will have a tangible impact on millions of investors, this role is for you.

In this role, you will:

• Lead end-to-end research initiatives, including interviews, surveys, usability testing, and other methodologies, to ensure a deep understanding of customer needs.
• Analyse research data rigorously to uncover meaningful insights and translate them into actionable recommendations for the product team.
• Develop and refine UX research processes to improve efficiency and ensure high-quality research outputs across the team.
• Work closely with product designers, product managers, and engineers to incorporate research findings into product strategy and design decisions.
• Champion a customer-centric approach in product development, ensuring that user needs are always front and centre.
• Provide mentorship to designers and other team members on research best practices, fostering a culture of user-centered design.
• Manage research resources, including participant recruitment, research tools, and budgeting, to ensure projects are executed effectively.
• Align research efforts with broader business goals, ensuring stakeholders are engaged and informed about research findings.
• Stay up to date with UX research trends and advancements, including emerging technologies like AI, to continuously evolve research methodologies.
• Help cultivate a strong research and design culture within Freetrade, promoting innovation and data-driven decision making.