Senior User Researcher at Microsoft

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Research, AI Development, Data Analysis, User Experience Design, Qualitative Research, Quantitative Research, Problem Framing, Collaboration, Customer Needs Assessment, User Journey Mapping, Product Strategy, Generative Research, User Experience Testing, Organizational Skills, Accountability, Trends in AI

Industry

Software Development

Description

Overview Do you want to work directly with end-users to create impactful AI experiences? Come join Microsoft’s Customer Experience team, where your research insights will guide the agentic AI solutions that empower the sales department at Microsoft. Our collaborative team works closely with other organizations to drive a transformative revolution in sales, service, and support enterprise applications within Microsoft and beyond. As a Senior UX Researcher, you will work directly with sales personnel at Microsoft, developing a deep understanding of their needs, and then working with cross-discipline partners to position that foundational knowledge at the center of product ideation and design. You will iteratively shape new AI and agentic experiences by rigorously testing user expectations and business impact. Working with product partners, you will combine qualitative and quantitative data to inform product decisions, and to represent the voice of the user. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Responsibilities Conduct research that identifies and clarifies who the user is, including critical parts of their context in order to inform product strategy and user experience direction, as well as key customer needs, jobs to be done, and user journeys. Contribute to the data-driven formation of the solution and its alignment to customer needs by partnering with product management, design, and engineering, and by leading generative research to inform problem framing. Collaborate with team to create well-formed user experience goals, signals, metrics, and criteria, and to hold team accountable to take a multi-dimensional view into user experience health and measurement. Assess user insights along user journey from awareness, through adoption, and retention, and address different parts of the funnel as appropriate, leveraging both quantitative and qualitative data. Apply experience check points to ensure accountability of product quality and inform product strategy, leveraging a combination of user experience testing methodologies. Proactively identify and prioritize research needs and potential problem areas that need to be researched, and then create and drive plans for research studies and/or programs. Stay up to date with the latest trends and technologies in generative AI. Qualifications Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years User Experience Research experience OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ year(s) User Experience Research experience OR equivalent experience Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Preferred/Additional Qualifications Experience with AI agent development and prompt fine tuning. Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience Demonstrated success in customer-facing roles Organizational skills & track record of driving research programs at scale This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

Conduct research to identify user needs and inform product strategy. Collaborate with cross-discipline partners to shape AI experiences based on user insights.