Senior User Researcher

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you’ll do:
As a Senior User Researcher, you will play a pivotal role in shaping the user experience of SAP’s strategic Supply Chain Management Cloud solutions. Your expertise will directly influence the design and development of user-centric, intelligent enterprise software.

In your day-to-day, you will:

• Lead End-to-End Research Initiatives: Drive and execute user research projects from discovery to usability testing, working closely with design, product management, and development teams.
• Understand User Needs: Collaborate with end users, customers, and customer-facing teams to deeply understand user requirements and pain points, ensuring a user-centric approach in product design.
• Facilitate Co-Innovation Workshops: Coordinate workshops with customers, designers, and product managers to identify and prioritize user needs for successful productization.
• Coordinate End-User Acquisition: Work closely with product management to communicate and coordinate with customers for arranging virtual or onsite user sessions. Ensure all legal requirements, such as Non-Disclosure Agreements (NDAs), are signed and in place.
• Support Customer Engagement: Assist product management in moderating customer discussions to uncover insights that inform product strategy and development.

What you bring:

• Experience: 8+ years of professional experience in user research, ideally within the enterprise software domain. Expertise in Supply Chain planning, manufacturing, or logistics is highly preferred. Familiarity with Machine Learning and Artificial Intelligence is a plus.
• Educational Background: Degree in Psychology, Cognitive Science, Human-Computer Interaction, or a comparable field.
• Proven Track Record: Demonstrated success in conducting impactful user research projects for business applications, showcasing a strong empathy for end users.
• Research Methods Expertise: Proficiency in a range of qualitative and quantitative research methods and experience with tools like UserZoom, Respondent, and UserInterviews.
• Domain Knowledge: Solid understanding of business processes and user roles within the enterprise software space.
• Communication Skills: Excellent verbal and written communication skills in English, with the ability to clearly articulate research insights and decisions to diverse stakeholders.
• Collaboration: Strong stakeholder management and collaboration skills to successfully drive global-scale projects.
• Presentation Skills: Ability to convey research findings and their rationale through logical, clear presentations and discussions.

Meet your team:
You will be part of the SAP Supply Chain Management User Experience Design team, dedicated to designing cutting-edge products that redefine the future of business applications in the Supply Chain Management domain.
Our solutions cover the entire supply chain lifecycle, from design to delivery, leveraging SAP’s industry-leading cloud technologies, predictive analytics, machine learning, and SAP Business AI to empower the Intelligent Enterprise.
By employing SAP’s Design-Led Development process and collaborating closely with our customers, you will help craft next-generation solutions that deliver exceptional business value. Your role will enable strategic product teams to capitalize on emerging trends and integrate innovative concepts into our organization, all while ensuring a seamless, user-centric experience.

Please refer the Job description for details