WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

You will be joining the User Experience Design team for the SAP Supply Chain Management, a key pillar in the SAP Cloud portfolio. Our team is responsible for designing solutions that shape the future of businesses in one of the largest market segments our company supports.

Your expertise and the insights you generate will directly influence design decisions and the development of intelligent, user-centric enterprise software. As a Senior User Researcher, you will:

• Lead End-to-End Research Initiatives: Drive and execute user research from discovery to usability testing and usage analytics, working closely with design, product management, and development teams.
• Collaborate with end users, customers, and customer-facing teams to deeply understand user requirements and pain points, enabling a user-centric approach in product design.
• Coordinate co-innovation workshops with customers, designers, and product managers to identify and prioritize user needs for successful productization.
• Work closely with product management to communicate and coordinate with customers for arranging virtual or onsite user sessions. Ensure all legal requirements, such as Non-Disclosure Agreements (NDAs), are signed and in place.

Assist product management in moderating customer discussions to uncover insights that inform product strategy and development.