Senior UX Analyst at ARAG North America

Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Experience Research, User-Centered Design, Usability Testing, Information Architecture, Figma, Miro, Agile Methodology, Stakeholder Management, Data Analysis, UX Strategy, Workflow Analysis, Competitive Analysis, MVP Development, Mentoring, Vendor Management, Communication

Industry

Description

Purpose Are you passionate about creating exceptional user experiences? Do you enjoy diving into processes and uncovering better, smarter ways of working? Looking for a collaborative team where your expertise is valued and your ideas influence meaningful change? Then ARAG is the place for you! We’re hiring a Senior UX Analyst to join a Scrum team to lead discovery efforts, influence design direction, and deliver insights that will help shape the future of ARAG’s products and user experience. Essential Duties and Responsibilities Provide thought-leadership on the vision, strategy, and execution of the ARAG’s user experience across multiple products Maintain a deep understanding of ARAG’s business function’s audiences, processes, systems and tools to provide relevant internal and external user experience recommendations Identify user experience pain points and opportunities using techniques including, but not limited to stakeholder interviews, surveys, workflow/process analysis, competitive analysis, internal analytics, usability testing, etc. Create documentation to illustrate information architecture, user task flows, technical dependencies, etc. Synthesize user experience research and deliver recommendations to Product Owner, Stakeholders and Scrum Teams Utilize design system to create user experience mockups Along with Product Owner, serve as liaison between business and development team to ensure high-level business and user requirements are translated into functional technical requirements and user stories Coordinate with business, marketing and legal teams to define content requirements Work with Product Owner and business to establish UX success metrics Offer guidance to UX team members on user experience research and design best practices, ensuring efforts align with company, stakeholder and end user priorities Coach UX team members through the creation of innovative and impactful user experience solutions, keeping dependencies, integrations, scope and value-based prioritization top of mind Assist is the development and management of team objectives, plans, priorities and budget Keep pulse on digital trends and technology and proactively bring opportunities to the organization for consideration Serve as a change agent to drive organizational transformation and innovation Serve as a cultural steward and positive role model by representing ARAG at Its Best Other duties as assigned Qualifications Knowledge Experience mentoring and developing others Knowledge of qualitative and quantitative user experience research methodologies and technologies Proficiency in user-centered design and usability testing practices Experience with UX design tools (i.e. Figma, Miro) Knowledge of agile development methodology and project management tools Understanding of internal and external digital asset capabilities and data structures Familiarity digital design principals, performance guidelines, accessibly standards and analytics Experience with vendor management and contract negotiations Skills Ability to deliver a UX vision that encompasses both customer and business needs Ability to hold accountable dynamic team members with varying skill levels without direct management responsibilities Ability to dive deep, uncover insights, and clearly communicate the “why” behind decisions Ability to think beyond “what is” and ask “what could be?” Ability to take initiative and advocate for purposeful change and constant improvement that sets ARAG apart from the rest Ability to define and deliver MVP solutions, embracing iteration over perfection Strong problem-solving and analytical skills to gather and analyze data, identify and interpret trends, create solutions to solve complex challenges and make data driven decisions Exceptional interpersonal skills to collaborate, educate and gain buy-in across multiple functions and levels of the organization Highly organized with ability to effectively self-manage workload across multiple project teams, prioritizing based on highest impact work Ability to troubleshoot and resolve issues at both a strategic and tactical level Ability to effectively operate and encourage others to remain positive in a fast-paced, ever-changing environment Excellent written and verbal communication skills with ability to clearly articulate and present complex concepts to varying audiences Willingness to maintain a “fail fast, move forward” mindset Education Four-year college degree in Graphic Design, Marketing, Business, Computer Science, Human Computer Interaction, Psychology or related field from an accredited college or university or equivalent experience. Experience 7+ years of experience in user experience analysis, design or strategy, business analysis, consumer research, marketing or related field. Certifications, Licenses, Associations, etc. Certified Usability Analyst (CUA) certification preferred Physical Some travel required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Lead discovery efforts and provide thought-leadership on the vision and strategy of ARAG's user experience across multiple products. Collaborate with Scrum teams and stakeholders to translate business requirements into functional technical requirements and user stories.