WHO WE ARE:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
We’re looking for a strategic Senior UX Architect to join our growing Customer Experience team. This is a role for someone who thrives on solving complex problems for enterprise-level clients and shaping experiences that span multiple channels, touchpoints, and audiences.
You’ll spend your time defining, not decorating, leading research, mapping journeys, structuring information, and framing the strategic direction for experiences that have real-world impact. You’ll collaborate closely with a multi-disciplinary team of designers, developers, analysts, copywriters, and project managers, but your focus will be on understanding users, aligning stakeholders, and setting the blueprint for exceptional experiences.
Part of your time will be dedicated to a high-profile, globally significant project, the kind of opportunity that comes along rarely, where you’ll help shape experiences that will be seen and used by millions. Alongside this, you’ll work across a variety of other client engagements, so adaptability and the ability to juggle multiple priorities are essential.
This is not a visual design role, we have an exceptional design team already. Instead, we’re looking for someone who can lead the thinking, inspire others, and bring a depth of UX expertise that will elevate the whole team.

WHAT YOU’LL DO

• Lead the research, strategy, and definition phases of projects, from discovery through to experience architecture.
• Plan and facilitate workshops with clients and internal teams to uncover insights, align on goals, and define experience strategies.
• Conduct and oversee user research using a range of qualitative and quantitative methods.
• Create journey maps, service blueprints, IA diagrams, wireframes, and flows that clearly communicate experience intent.
• Collaborate with visual designers, developers, and other specialists to ensure strategic intent is carried through to delivery.
• Work on multi-channel and omnichannel experiences, ensuring consistency and cohesion across touchpoints.
• Mentor and support other UX team members, sharing your expertise and helping to grow their skills.
• Manage your time effectively across multiple concurrent projects.

WHY THIS ROLE IS DIFFERENT

Most UX roles in agencies today ask for hybrids who can do strategy and visual design. This isn’t one of them. We value deep expertise in UX strategy, research, and definition and we’re looking for someone who wants to focus on those areas and become a leader in them.
If you want to work on high-profile, globally significant projects, influence the direction of experiences seen by millions, and help shape the future of a talented, multi-disciplinary team we’d love to hear from you.