Senior UX Designer (m/f/d) - In-Field Assistance (parental leave cover - 12 at MOIA

Hamburg, , Germany -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

UX Design, Problem Solving, Collaboration, Adaptability, Design Systems, Web Applications, Communication, User Experience Research, Product Management, Interdisciplinary Teamwork, Customer Focus, Technical Constraints Analysis, Iterative Design Process, Empathy, Service Quality Improvement, Portfolio Development

Industry

Software Development

Description

Join us as a Senior UX Designer (parental leave cover - 12 months) (m/f/d) in our In-Field Assistance team and help shape the future of autonomous mobility! We are looking for a talented and experienced individual to fill a Senior UX Designer - parental leave cover position (12 months). In this role you will be part of a multidisciplinary product team working in the context of In-Field Assistance. The In-Field Assistance team owns multiple products and services, not visible to riders, but on an operational level, behind the scenes. We provide the drivers and Hub staff with the Operations app to support them in their daily work. Additionally, we aim to maximize service quality by providing tooling and guidance to resolve incident and accident situations efficiently and empathetically, for our users at the desks and in the field. As a Senior UX Designer, you will improve the existing product from a UX perspective and will drive forward discoveries and identify new potential topics in collaboration with the product manager and engineers. Our Design Team Additional to the product team, you will be part of the design team at MOIA. We are a diverse team of UX Designers, Product Designers and UX Researchers with all different kinds of strengths and characters. We always support each other and strongly believe that a team works best as a collective. As the design team we pride ourselves to always bring in the interests of our customers into our interdisciplinary teams and products. What you will do Interdisciplinary team – work closely with engineers and product managers to define both the long-term strategy and the short-term tactics for our upcoming initiatives. Understand together – partner with UX Research and Product Design. Embrace our product – analyze and understand the array of technical constraints, user goals, and business requirements that shape our products. What will help you to fulfill your role You are comfortable in an “all hands on deck” environment, loves solving problems, is excited to work in high-performance teams. You are an expert in UX design and complex discovery topics. You have the ability to adapt to changing environments. You can be convincing when necessary about your designs, but are also able to find compromises that are best for our customers and business. You look at your design as an iterative process towards customer happiness. You feel home using a design system and help push it even further. You have a deep understanding of web applications. You have an excellent portfolio showcasing your design work, style and interest. You are comfortable with fluent communication in English. We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! Questions? Reach out to the recruiter Patty directly. Our benefits in a nutshell Competitive salary (including bonus) Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) Budget and monthly expense allowance for home office setup Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides Subsidized fitness club membership or bike leasing Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes Mental health support, 1:1 sessions with external professionals and mental unload workshops 30 vacation days, sabbatical and unpaid leave option Relocation support with service provider (visa, administration, etc.) Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here. Be who you are! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. Our Future Work model Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job. Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible. Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA. Who we are At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving. With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission. MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. Your application to MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.

Responsibilities

As a Senior UX Designer, you will improve existing products from a UX perspective and collaborate with product managers and engineers to identify new opportunities. You will work closely with a multidisciplinary team to define strategies and tactics for upcoming initiatives.