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Senior UX Research Operations Manager at Ford Global Career Site

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UX Research, Research Operations, Product Operations, Participant management, Insights repository management, Compliance frameworks, Customer-centric culture, Research methodologies, Data handling, UX tooling landscape

Industry

Motor Vehicle Manufacturing

Description

About Ford Ford Credit Europe is at a pivotal moment in time as it undergoes a significant business transformation in an ever-changing digital world. As the financial engine for Ford, Ford Credit is at the heart of the customer experience, transforming the way people access and interact with vehicle finance on a global scale. The Product Operations team is the heart of an evolving Product Organisation, driving, enabling and supporting change. As the UX Research Operations, you will help build the foundations for how we understand and listen to our customers, with a wide variety of opportunities to establish new practices from the ground up. The Opportunity Are you energised by helping to build a high-performing product organisation? Are you motivated by enabling your teammates to do their best work? Are you excited to lay the groundwork for an emerging discipline where you will have the opportunity to forge your own path? Then this could be the opportunity for you. This is a 6-month Fixed Term Contract focused on building the foundations of UX Research Operations Manager. This is a high-impact role where you will actively shape our tools, processes and compliance frameworks to unlock the full potential of customer insights. You will be a key player in a dynamic and evolving environment, helping to embed a truly customer-centric culture. The Team You'll join a passionate and collaborative team based in Basildon, Essex UK, reporting directly to Chiara Gardner, Head of Product Operations, Ford Credit Europe. You'll work closely with talented individuals from Engineering, Design, and other business units, all striving towards the shared goal of revolutionising the automotive financing experience.

Responsibilities

You will build the foundations for UX Research Operations by establishing new practices, tools, and compliance frameworks. The role involves collaborating with cross-functional teams to embed a customer-centric culture and unlock the potential of customer insights.