Senior UX Researcher (m/f/d) at Redcare Pharmacy

Cologne, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UX Research, Qualitative Research, Quantitative Research, Data Analysis, Customer Journeys, User-Centered Design, Storytelling, AI Applications, Coaching, Mentoring, Segmentation, Personas, Workshops, Insight Sharing, Healthcare, E-Commerce

Industry

Retail Pharmacies

Description

Company Description About Redcare Pharmacy As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values, join us and begin your #Redcareer today. About the role: We are looking for a Senior UX Researcher (m/f/d) to join our team, who will help us understand our users, their needs, motivations, and pain points, and ensure that product decisions are grounded in real user insights. You will work closely with our Product Owners, UX Designers and Engineers to drive discovery, validation, and strategic research across multiple product areas. At senior level, you will also help raise the research maturity of the organization and act as a strategic partner for our leadership teams. Job Description About your tasks: Execute end-to-end qualitative and quantitative research projects: planning, recruiting, moderation, analysis, synthesis, and storytelling Translate business and product questions into clear research plans and turn insights into clear, actionable recommendations for product teams Analyse behavioural product data (funnels, cohorts, segmentation, drop-offs) in collaboration with Data & Analytics Build a deep understanding of customer journeys, needs, and decision-making in the healthcare and e-commerce context Continuously contribute to our knowledge base and research repository Facilitate workshops and insight-sharing sessions Advocate for user-centered decision making across the organization Drive strategic and foundational research (e.g., segmentation, personas, JTBD) Coach and mentor designers and product owners in research practices Explore opportunities to leverage AI to accelerate research processes Increase the visibility and impact of UX research at leadership level Qualifications About you: Several years of experience in UX / User Research in digital product environments (e-commerce, platforms, apps, SaaS, etc.) Strong hands-on experience with qualitative, quantitative and behavioural research methods, and analytics collaboration Strong analytical and synthesis skills: you can turn complexity into clarity Excellent communication and storytelling skills Curios about AI/ML applications in user experience, data analysis, and product innovation You are pragmatic, curious, structured, and impact-driven Written and spoken fluency in German is a must (Optional) Experience building or scaling research operations (Optional) Experience in healthcare, e-commerce, or complex regulated environments Additional Information About your benefits: In order to provide our employees with the best possible support for their individual needs, we offer a wide range of benefits: Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers. Mental Health: Get quick and professional help from psychologists of Likeminded if you feel overwhelmed in private or professional life. Anonymous and free of charge. Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU. Mobility: We provide our employees with a fully costed Deutschland Ticket which can be used at any time. Click here to learn more. Personal development: Grow! We support and encourage your individual development through various in- and external trainings. And many more :) Remote work policy: Our offices are open, but you are free to work from home, from any location in Germany. It is entirely up to you if you want to pop into the office every now and again, or if you work from home all the time. At the same time, we value relationship between all members of the area and therefore we have regular team and area anchor days on which every team member is asked to come to the office. Remote Type: Tech, Product, IT & Data

Responsibilities

The Senior UX Researcher will execute end-to-end qualitative and quantitative research projects, translating business questions into actionable insights for product teams. They will also advocate for user-centered decision making and help raise the research maturity of the organization.