Senior UX Researcher at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

234700.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Experience Research, Human-Computer Interaction, Qualitative Data Analysis, Quantitative Data Analysis, Collaboration Skills, Communication Skills, Project Management, Process Management, AI Research, Mobile Research, User Research Tools, Enterprise Product Research, Agile Research Methods, Synthesis Experience, Customer Insights, Product Impact

Industry

Software Development

Description

Overview As a Senior-level Individual Contributor, you will be driving high priority UX research programs for our Microsoft Dynamics 365 Contact Center team in the Business and Industry Copilot division. D365 Contact Center reimagines the service experience and maximizes efficiency across every engagement channel to reduce management costs, improve performance and drive business agility. Our contact center integrates Copilot across the service journey, from self-service to service representative interactions, wrap-ups, and reporting. Dynamics 365 Contact Center was built from the ground up for scalability, reliability and security on modern cloud infrastructure. The team's mission is to transform customer engagement across digital and voice channels with an all-in-one solution. You will drive human-centered strategy and execute high priority projects aimed at product innovation and development, to ensure that critical decisions are data-informed and tied to key learnings. Working with product partners, you will drive short and long-term research plans to fill in knowledge gaps, identify risks, and inform product decisions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Your primary job is to advocate for our users and turn their needs into reality by helping the product team understand what would make a user’s experience more useful, valuable, and delightful. You will be a part of a high performing user research team where community of practice and learning from one another keeps everyone supported while working at a fast pace. In addition, you’ll be joining Microsoft’s larger community of researchers across the globe where we share best practices and celebrate our learning in annual conferences, publications, mentorship programs, and more. Your responsibilities will include: Balance both agile and strategic research methods on a daily basis to influence product direction, and overall user experience. Leverage qualitative and quantitative data to synthesize and distill data across the division or the company into actionable insights Partner with Design, Product Management and Engineering to deliver experiences that are simple, emotionally rewarding and that make employees, customers and partner’s lives better. Understand industry trends and connect with other Microsoft product teams to share and leverage insights across the company. Create actionable insights from your own research findings and by leveraging research done by others Produce impactful artifacts generated from research findings which are visually rich and bring clarity to the space being studied and communicate your findings in a clear, concise, and visual (when appropriate) manner to key stakeholders Influence senior leadership with a persuasive data-driven stance on business opportunities and experience gaps and empower your stakeholders to make effective decisions and take action on research insights in a fast-paced, rapidly changing environment. Qualifications Required Qualifications: Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: Experienced in foundational research (e.g., in-depth interviews, user journey mapping, persona development, diary studies, longitudinal studies, field/remote studies), evaluative research (e.g., concept value testing, usability studies, prototype testing, heuristic evaluations), and synthesis experience (e.g., literature reviews, top insights summaries) with demonstrated product impact. Strong understanding of trends in Artificial Intelligence (AI), and experience researching AI adoption and use Experienced in mobile research Ability to quickly and effectively analyze research data and present rich findings simply and clearly to influence product design and direction Demonstrated experience delivering projects and customer insights that resulted in strong product impact Passion for learning new technologies and understanding the needs of users across a wide range of technical abilities. Excellent collaboration skills across disciplines - PM, Data Science, Engineering, and Product Design. Enthusiasm to partner on key goals and evolve the program based on feedback. Superb communication skills to convey complex ideas and insights across cross-disciplinary audiences, along with strong presentation, project management and process management skills. Experience generating and leveraging quantitative insights such as telemetry-based usage data and high-volume survey data Deep understanding of user research tools like User Testing, User Zoom, Dscout, Figma, Qualtrics and emerging AI research tools Experience with enterprise product research 3+ years relevant domain experience within technology sector 3+ years’ experience in research methods impacting both product direction and detailed experience design. #BICJobs #userresearch #AI #uxresearch #ExperienceStudio UX Research IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

Advocate for users and help the product team understand how to enhance user experience. Drive high priority UX research programs and create actionable insights to inform product decisions.