SHAPE THE FUTURE OF PAYMENTS WITH NEXI IN 2025

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

WHAT MAKES YOU A GREAT FIT

We are looking for someone who is passionate about user research and has a deep understanding of the design process that brings insights alive. You should have a strong track record of scoping and conducting user research, a collaborative and holistic mindset, and a drive to create exceptional experiences.

ESSENTIAL QUALIFICATIONS:

• Minimum 5 years of relevant experience , preferable from working with digital products
• Experience from working in large organisations or agencies working with large organisations.
• Great at planning and executing user research
• Experience with activating user insights throughout the design process
• Skilled in creating a systematic business-oriented and operational output
• Fluent in English, both spoken and written. Italian and Danish would be considered a plus.
• Skilled in storytelling to enable colleagues and stakeholders to connect with the user insights

BONUS SKILLS:

• Experience in designing and facilitating creative workshops and collaboration sessions (eg. design sprints)
• Ability to inspire, motivate, and foster positive collaboration across teams and all levelsProactive mindset towards continuous learning and growth, individually and as part of a team
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  Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You ?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University , designed to accelerate your career and help you reach your full potential

WHY THIS ROLE IS RIGHT FOR YOU

As a Senior User Researcher , you’ll join a collaborative and forward-thinking design team based at Vibenshuset. Together, we work on digital merchant- and partner-facing products for our in store solutions. You will be contributing by delivering and activating insights from various research studies to the relevant product teams/management. While pushing and encouraging the colleagues across the product teams to strive for a high standard within customer centricity. Alongside you will also have a high impact on how we develop our research capabilities further.

ABOUT YOUR FUTURE ROLE

In this position, you will:

• Drive end-to-end user research projects , by collaborating with stakeholders to translate business needs into actionable insights
• Turn complex research insights into engaging, easy-to-understand presentations that empower cross-functional teams to take informed, user-centered product decisions.
• Design and facilitate design-thinking processes to activate new and existing user insights
• Activate user insights to enhance user experience and user engagement by sparring with Designers and Product Managers
• Adapt processes and tools, methods, and workflows to improve team efficiency
• Stay informed on research trends and best practices to keep us at the forefront