OfficeSpace Software is the workspace management platform for enterprise-level innovation, empowering over 1,800 leading organizations to optimize and transform their workspaces for a flexible, high-performance hybrid future. Our intuitive solutions for space planning, desk and room booking, and real-time workplace insights help businesses elevate employee experience and operational efficiency. Recognized by G2 as a Leader in Workplace Experience and featured in Gartner’s 2023 Market Guide, OfficeSpace is at the forefront of workplace innovation.
Backed by Vista Equity Partners and Resurgens Technology Partners, OfficeSpace is primed for continued growth. With a global team spanning the US, Canada, and Costa Rica, we’re committed to setting new standards in workplace technology. If you’re driven by impact, energized by innovation, and ready to help shape the future of work, OfficeSpace invites you to join us.

PRIMARY SKILLS & EXPERIENCE

• 3+ years conducting quantitative UX research and data analysis
• 2+ years conducting qualitative studies (e.g., interviews, ethnography, concept testing)
• Strong command of usability testing methodologies and translating findings into actionable improvements
• Demonstrated experience developing user personas, journey maps, and mental models
• Track record of influencing product decisions in fast-paced, high-growth SaaS environments
• Must-have: Hands-on experience with AI-powered products—such as chatbots, agentic tools, or intelligent workplace assistants
• Strong storytelling, communication, and collaboration skills across technical and executive audiences
• Familiarity with tools like Figma, Maze, Lookback, Dovetail, UserTesting, Hotjar, Airtable, or similar
• Bonus: Comfort querying and analyzing data using SQL or dashboarding tools

PREFERRED QUALIFICATIONS

• Experience in the office space, real estate, facilities, or workplace technology industries
• Experience scaling research practice within a growing product organization
• Exposure to Agile/Scrum product development processes
• Comfortable navigating ambiguity and working independently in a remote-first team

• Lead UX research initiatives across the product portfolio—including emerging AI-powered features like workplace assistants, chatbots, and agentic tools.
• Own the end-to-end research process, from scoping and planning to synthesis and executive presentation.
• Drive both tactical and strategic research that informs near-term design and long-term product strategy.
• Collaborate closely with product managers, designers, engineers, and data scientists to align research with roadmap priorities.
• Apply a mixed-methods approach (qualitative and quantitative), including user interviews, concept testing, usability studies, surveys, behavioral data analysis, and in-product experiments.
• Define and champion research best practices; mentor peers and help mature research as a function across the org.
• Develop journey maps, personas, and frameworks that shape holistic user understanding and scalable design systems.
• Communicate insights through powerful storytelling, presentations, and data visualization to influence decisions at all levels of the company.
• Work autonomously to identify high-impact research opportunities that help us build smarter, faster, and more human-centered workplace tools.
• Measure the impact of UX initiatives by tying research findings to key business metrics like engagement, retention, and operational efficiency.