WE HELP THE WORLD RUN BETTER

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As the world’s leading provider of integrated travel, expense, and invoice management solutions, SAP Concur is driven by a relentless pursuit to simplify and automate these everyday processes. At the heart of this is our commitment to the user experience, and we see the impact research, design, and data has on improving experiences every day.
We are looking for a strategic-minded Senior UX Researcher to help scale our research efforts, identify and explore new opportunities, and support the design and implementation of our products. Your work will help create useful, usable, and delightful products and features, while continually innovating on existing experiences. You will also bring an inclusive lens to product development by creating understanding and empathy around the diversity of user needs. Your insights will influence product strategy, priorities, and the vision of the user experience across device platforms (iOS, Android, web) and our ecosystem of products.

Responsibilities

• Lead both evaluative and generative research efforts on high-profile initiatives to inform product direction and ship great user experiences.
• Create research roadmaps across complex product areas and collect and analyze user behavior through remote studies, field visits, ethnography, surveys, benchmark studies, and user feedback.
• Partner end-to-end with product, analytics, and development teams to ensure alignment on product success and delivery.
• Deliver actionable, impactful research insights in a fast-paced environment to a variety of stakeholders across the business.
• Lead user testing using a variety of methods including lab-based testing, remote testing, paper and iterative prototype testing, concept evaluation, field research, and survey design.
• Inspire change at all stages of product development by delivering compelling written, in-person, and visual presentations of findings.
• Democratize research across product and design teams to scale the reach and impact of UX research at SAP Concur.