• About the RoleWe’re looking for a Senior UX/UI Designer (Digital UX/UI Specialist) to join our Digital team in a newly created role. Reporting directly to the Digital Experience Manager, you will lead the end to end UX/UI design for our website experiences. You will act as the primary point of contact for UX/UI design and customer insights, influencing the digital feature roadmap and guiding digital product development.Because this is a new role, you will have the unique opportunity to establish our UX/UI capability from the ground up, define foundational design systems, and establish a framework for knowledge sharing within the Digital team.In this role, you will:Lead the end to end UX/UI design for website experiences, conduct discovery workshops and user research, and translate insights into wireframes and high-fidelity designs.
• Perform post release UX/UI audits across all Retail website pages (Red Energy, Lumo Energy) to evaluate component fit, information flow, and narrative clarity, implementing continuous improvements to reduce fallout.
• Build scalable, production-ready Figma UI component libraries and implement design token structures specifically optimised for our Contentful CMS.
• Track and report on UX/UI performance, collaborating with Customer Insights and Analytics teams, embedding A/B testing and continuous optimisation into your ways of working.
• Establish UX/UI capability at Red Energy from the ground up, define foundational design systems and guidelines, and establish a framework for mentoring as the team scales.
• Support strategic customer journey mapping across key touchpoints like Develop & Attract, Sell & Connect, and Bill & Pay to support growth, customer conversion, and experience.
• Partner with internal stakeholders, Digital Product, and Digital Advertising teams to design high impact improvements that enhance the digital experience.
• Actively contribute to the Digital Experience Strategy, defining the 1 to 3 year feature roadmap and experience vision while acting as the primary point of contact for UX/UI design.

What we’re looking for:

• 3 - 5 years of UX/UI design experience with a strong focus on complex web and mobile application journeys.
• Proficiency in Figma for wireframing, prototyping, and high-fidelity design.
• End-to-end delivery capability, from leading research, discovery sessions, and stakeholder workshops through to implementation.
• An analytical, data-driven approach to conduct UX/UI audits, optimise design flows, and support product roadmaps and CX strategy.
• A strong portfolio demonstrating high volume, low cost customer acquisition pathways (e.g., calculators and sign up flows).

Why Join Red Energy?We are committed to creating a rewarding and supportive environment for our people. When you join our team, you can expect:

• Excellent Work-Life Balance: Benefit from a hybrid work model (2 Days WFH), 30 weeks of paid parental leave, and the option to purchase up to 4 weeks of
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