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Krakow-based opportunity with the possibility to work 70% remote.
As a Senior UX/UI Researcher, you will be working for our client, a global financial institution focused on cybersecurity, helping to create a seamless and secure user experience for its employees worldwide. You will be responsible for conducting in-depth user research to identify pain points, define problems, and develop user-centered design solutions. Your work will directly contribute to improving the accessibility and usability of cybersecurity tools and services, ensuring a secure and efficient digital environment. You will collaborate closely with cross-functional teams, including product managers, developers, and stakeholders, to align research insights with business and security objectives.

YOUR MAIN RESPONSIBILITIES:

• Planning, designing, and conducting qualitative and quantitative user research methods such as user interviews, surveys, and usability testing
• Analyzing user behaviors, needs, and pain points to drive design decisions based on research insights
• Developing research protocols, scripts, and questions to extract actionable insights
• Identifying and validating user personas to represent key segments of the target audience
• Collaborating with stakeholders to prioritize research activities based on project goals and timelines
• Defining problem statements based on user findings to align the team on a clear, shared understanding of user challenges
• Synthesizing research data into meaningful insight maps to uncover root causes and systemic issues
• Creating journey maps, user flows, and empathy maps to illustrate the user experience and identify friction points
• Conducting usability testing to validate design solutions and iterate based on user feedback
• Maintaining a repository of research findings, personas, and problem definitions for reference and ongoing updates

YOU’RE IDEAL FOR THIS ROLE IF YOU HAVE:

• A Bachelor’s degree in UX/HCI, cognitive psychology, graphic design, or a related field
• 5+ years of professional experience in UX/UI design with a strong emphasis on user research and problem-solving
• Fluent English
• Proven experience conducting end-to-end user research
• Hands-on experience collaborating with cross-functional teams, including product managers, developers, and stakeholders
• Experience working on at least 3 design projects involving complex applications
• Proficiency in UX design tools such as Figma or Adobe XD
• Experience with creating low- and high-fidelity prototypes and wireframes
• Strong communication and presentation skills
• Familiarity with Agile and Scrum methodologies