Senior Vendor Manager (All Genders) at zooplus SE

Madrid, Madrid Community, Spain -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Negotiation, Market Analysis, Project Management, Strategic Thinking, Customer Experience, Cross-Functional Collaboration, Problem Solving, Analytical Skills, Communication, Influencing, Team Leadership, Conflict Resolution, Promotional Management, Operational Issue Resolution, Performance Evaluation

Industry

Retail

Description

Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus. Job Description Senior Vendor Managers in the International Key Accounts department are responsible for managing customer experience, topline performance, and ultimately profitability for their assigned vendors. They facilitate all interactions with the vendors, managing the assortment to deliver profitable growth including creating new items and identifying underperforming skus to delist, negotiating contracts and terms, managing promotional activities, and resolving operational issues (e.g., inbound logistics, in-stock, payments). Vendor Managers focus on creating scale and identifying competition and external trends for their vendors and categories. Within the Vet team, as well as managing two key suppliers of Therapeutic pet food, we will also scope, secure sign off and then implement the customer-facing proposition of z+ Veterinary Food category. Your Tasks: Managing day to day operations and interaction with the supplier and internal stakeholders, notably the Co-Marketing and Central Marketing & Campaigns, Replenishment, Pricing and Shop Operations & Country Sales teams Drives strategic negotiations to deliver top- and bottom-line category growth for vendors and categories, supporting the Team Lead with the Annual Talks negotiation and negotiating through the year as additional Marketing and Promotion opportunities arise. Supports creation of the z+ Veterinary Food category strategy and after sign-off, implements assigned next steps to launch Full responsibility for one of the two suppliers within the team, from contract negotiation and implementation to assortment, promo and marketing management Creates opportunities for growth, customer acquisition and retention by conducting market, competitor, and range analysis. Reviews results of promotions and Marketing activations; changes course of action for year to go activities and negotiates new promotions & activations if needed. Identifies areas that need vendor attention and directs the team to address issues; acts as an escalation point, helping team and vendor(s) resolve conflicts. Audit metrics regularly; evaluates products and services to continually drive quality customer experience across multiple vendors and categories. Works cross functionally to implement scalable solutions to address customer pain points. Partners with cross-functional teams to deliver the Annual Plan; builds a network internally. Leads cross functional projects and involves the appropriate stakeholders ("Subject Matter Expert Role"). Hold colleagues accountable for delivery of their responsibilities and tasks. Actively seeks feedback from others; is self-aware; identifies areas for personal growth and sets goals for development. Qualifications Graduate degree in business-related discipline At least 5 years of relevant work experience in Category Management, Vendor Management or Purchasing, ideally in retailing or the pet industry; experience working in e-Commerce is an advantage. Experience managing complex tasks, motivating and guiding stakeholders to deliver desired end results while maintaining friendly working relationships. Work experience in an international company. Experience in project work based on analytical and strategic thinking and ability to structure complex facts. Ability to unlock complex issues and to work proactively on proposals and solution scoping, considering pros and cons and potential benefits and negative consequences Ability to understand customer needs and market requirements to enhance customer experience. Strong influencing & impact abilities and vendor management experience including proven track record in negotiation. Fluency in English essential. Other languages are advantageous. Additional Information Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too. Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts. At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all. #LI-Hybrid zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Responsibilities

Senior Vendor Managers are responsible for managing customer experience and profitability for assigned vendors, facilitating interactions, and driving strategic negotiations. They also create growth opportunities through market analysis and manage promotional activities.