Senior Vice President, Client Service at BNY

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Problem Solving, Communication, Financial Services, Project Management, Team Leadership, Business Development, Strategic Initiatives, Operational Support, Technical Issue Resolution, Client Satisfaction, Product Knowledge, Process Improvement, Relationship Management, Analytical Skills, Resource Management

Industry

Financial Services

Description

Senior Vice President, Client Service At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Vice President, Client Service to join our Conventional Trust Client Platform team. This role is located in Pittsburgh, PA. In this role, you'll make an impact in the following ways: Independently work with large, complex external clients to resolve the most critical and complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Serve as subject matter expert on BNY products and services and lead staff on specific projects and resolution of client issues. Lead team members across multiple lines of business in providing support to major clients, addressing and resolving the most complex operational and technical issues and ensuring requests are executed. Contribute to the development of strategic initiatives designed to improve the client service experience and provide strategic guidance on internal activities to enhance client satisfaction. To be successful in this role, we're seeking the following: Extensive experience working with complex client accounts in financial services or related industries. Advanced problem-solving skills, judgment, and the ability to analyze complex information effectively. Masterful communication skills to deliver high-quality service to a specialized client base. Superior knowledge of BNY Mellon products and services with the ability to propose expanded offerings and lead business development efforts. Experience providing guidance to less experienced team members and assigning work as needed; no direct reports required. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Independently works with large, complex external clients to resolve the most critical and complex day-to-day issues and direct them to appropriate resources at BNY Mellon. May resolve atypical or or highly complex issues and/or escalate to management as appropriate. May serve as subject matter experts on BNY products and services. May lead staff on specific projects and resolution of client issues. Leads team members across multiple lines of business in providing support to major clients, whose partnership with BNY Mellon may have a broad & significant impact on the business, in addressing and resolving the most complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and extensive experience to analyze information. Uses masterful communication skills to deliver high quality service to a specialized client base. May contribute to the development of strategic initiatives that are designed to improve client service experience.Typically provides senior leadership at assigned clients information related to BNY Mellon's products and services representing a broad array of lines of business and geographies, leverages a superior understanding of broader BNY Mellon services and offerings. Leads senior level or key individuals at clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.Resolves the most critical and complex or non-routine client issues or inquires, as needed. Leads resolution of issues escalated by more junior team members. Maintains relationships with business leaders to report client trends and needs.Uses superior knowledge of client issues and needs to lead business development efforts. Uses superior understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration. Provides strategic guidance on internal activities and initiatives designed to improve the client experience. Uses knowledge of client services best practices and BNY Mellon client needs to lead the team's development of process improvements.No direct reports, provides guidance to less experienced team members. May assign work to more junior team members. Supports multiple, and the most complex client accounts whose partnership with BNY Mellon may have a broad & significant impact on the business.

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Responsibilities

Independently work with large, complex external clients to resolve critical day-to-day issues and direct them to appropriate resources. Lead team members across multiple lines of business in providing support to major clients and contribute to strategic initiatives to improve client service experience.