Senior Vice President, Client Service Executive at BNY

Jersey City, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

228000.0

Posted On

22 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service Management, Strategic Planning, Stakeholder Management, Data Analysis, Issue Resolution, SLA Management, Service-Led Sales, RFP Creation, Wealth Services, Financial Services, Digital Adoption, Client Relationship Management

Industry

Financial Services

Description

We’re seeking a future team member for the role of Senior Vice President, Client Service Management to join our Wealth Services' Client Services Group. This role is located in Jersey City, NJ. In this role, you’ll make an impact in the following ways: * Serve as a senior point of contact to clients on service issues and assist in developing strategy to deliver world-class client service across multiple products. * Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy. * Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities. * Ensure exceptional service meets client expectations across all products and services. * Manage end to end client service and monitor client satisfaction. * Work with clients to resolve complex issues across multiple products; manage issues/incidents (reactive) and act as the central point of contact with internal partners, as needed (Operations, Client Coverage, Product, and Technology). * Ensure execution of service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes). * Gain a deep understanding of client's business to identify opportunities to make it easier for clients to engage with us. * Suggest opportunities for continuous service improvement, including digital adoption to foster the overall culture. * Contribute to client growth by helping to identify opportunities for their success—resulting in protecting revenue of existing clients and identifying opportunities to support Client Coverage via service-led sales. * Drive outcomes as the central point of contact across business partners throughout the organization. * Participate in client service activities related to sales support, including creation of RFPs and client visits. * May attend conferences, seminars, industry events, and client meetings. To be successful in this role, we’re seeking the following: * Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred. * 7 to 10 years of total work experience in client services preferred. * Experience in financial services, wealth services, or related fields is required. At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom [https://www.bny.com/corporate/global/en/about-us/newsroom.html] & BNY LinkedIn [https://www.linkedin.com/company/bnyglobal/posts/?feedView=all] Here’s a few of our recent awards: * America’s Most Innovative Companies, Fortune, 2025 * World’s Most Admired Companies, Fortune 2025 * “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Responsibilities

Serve as the senior point of contact for clients to deliver world-class service and align client needs with the company's commercial strategy. Manage end-to-end client satisfaction, resolve complex multi-product issues, and identify opportunities for service improvement and revenue growth.