Senior Vice President, Client Service Executive Manager at BNY

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

221000.0

Posted On

15 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service Delivery, Project Management, Client Management, Asset Classes, Trading Lifecycle, Capital Markets, Financial Instruments, Communication Skills, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, JIRA, Confluence, Time Management, Prioritization Skills

Industry

Financial Services

Description

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Vice President, Client Service Executive Manager to join our Buyside Trading Solutions team. This role is located in New York, NY or Boston, MA. In this role, you'll make an impact in the following ways: Drive end to end client service delivery model for Buy-Side Trading Solutions clients, working with clients to resolve complex issues across Buy-Side Trading products and services, manage issues / incidents, and act as the central point of contact for clients and internal partners. Monitor and ensure execution of service commitments and evolve the client service model in partnership with key client counterparts and internal stakeholders. Consult on and participate in client servicing activities related to sales support, including creation of RFP responses, due diligence questionnaires, client visits, etc. Enhance existing processes across the client delivery lifecycle, and develop and internal and external collateral, including but not limited to, operational procedures, operating models, playbooks, etc. Work with client counterparts and BNY stakeholders from Product, Engineering, Trading, and other internal partners like Risk, Compliance, Controls and Legal, to design and manage end-to-end client implementation plans. Provide oversight and monitoring of client implementations and ongoing client servicing through status reporting, issue tracking and escalations. Oversee, direct, motivate, and develop junior Client Services staff, maximizing their individual contribution, their professional growth and their ability to function effectively. To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience required. 10+ years of relevant experience, with at least 1-3 years of management experience, preferred. Demonstrated project management skills, client management and oversight experience, and ability to drive initiatives forward. Strong understanding of asset classes, trading lifecycle, US / global capital markets and financial instruments. Excellent written and oral communication skills. Proficiency in Microsoft Excel, PowerPoint, Word, JIRA, Confluence and other project planning tools. Strong time management and prioritization skills, including the ability to work across multiple workstreams with short lead times in a fast-paced environment. FINRA SIE or Series 7 preferred but not required. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $221,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

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Responsibilities

Drive end-to-end client service delivery for Buy-Side Trading Solutions clients and resolve complex issues. Oversee client implementations and enhance existing processes across the client delivery lifecycle.