Senior Vice President, Client Service Management (Pershing) at BNY

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service Management, Stakeholder Management, Strategic Planning, Incident Management, SLA Management, Service Improvement, Digital Adoption, RFP Creation, Client Relationship Management, Data Analysis, Operational Management, Financial Services

Industry

Financial Services

Description

We’re seeking a future team member for the role of Senior Vice President, Client Service Management to join our Client Services Group (Pershing) team. This role is located in Singapore. In this role, you’ll make an impact in the following ways: * Serve as a senior point of contact to clients on service issues and assist in developing strategy to deliver world-class client service across multiple products. * Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy. * Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities. * Ensure exceptional service meets client expectations across all products and services. * Manage end to end client service and monitor client satisfaction. * Work with clients to resolve complex issues across multiple products; manage issues/incidents (reactive) and act as the central point of contact with internal partners, as needed (Operations, Client Coverage, Product, and Technology). * Ensure execution of service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes). * Gain a deep understanding of client's business to identify opportunities to make it easier for clients to engage with us. * Suggest opportunities for continuous service improvement, including digital adoption to foster the overall culture. * Contribute to client growth by helping to identify opportunities for their success—resulting in protecting revenue of existing clients and identifying opportunities to support Client Coverage via service-led sales. * Drive outcomes as the central point of contact across business partners throughout the organization. * Participate in client service activities related to sales support, including creation of RFPs and client visits. * May attend conferences, seminars, industry events, and client meetings. * Modified based upon local regulations/requirements. To be successful in this role, we’re seeking the following: * Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred. * 7-10 years of total work experience in an operational area and/or client services preferred. * Fluency in English and another Asian language is an added advantage to support broader APAC client segments. At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom [https://www.bny.com/corporate/global/en/about-us/newsroom.html] & BNY LinkedIn [https://www.linkedin.com/company/bnyglobal/posts/?feedView=all] Here’s a few of our recent awards: * America’s Most Innovative Companies, Fortune, 2025 * World’s Most Admired Companies, Fortune 2025 * “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Responsibilities

Serve as a senior point of contact for clients to resolve complex service issues and develop strategies for world-class service delivery. Collaborate with internal stakeholders to align client needs with commercial strategy and drive continuous service improvement.