Senior Vice President - Client Service Private Equity
at
Citco
Luxembourg, , Luxembourg
-
Full Time
Start Date
Immediate
Expiry Date
11 Nov, 25
Salary
0.0
Posted On
12 Aug, 25
Experience
10 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Financial Services
Description
Responsibilities
You will formulate and implement key client service program. Oversee client service delivery and monitor service provision to agree standards for key clients.
You will liaise internally with key business areas to ensure awareness of all service offerings, and client engagements.
You will be monitoring service level, profitability, resourcing and address negative trends or unprofitable relationships across the business line.
You will be actively identify new areas of growth and pursue opportunities.
You will participate in business development pitches and presentations to prospective and existing clients.
You will establish relationships with C-suite and other key contacts to understand their background & track record. Identify and build personal relationships with key decision makers and influencers.
You will visit clients on periodic basis to evaluate service quality and identify client priorities.
You will assist in the resolution of complex client issues.
You will work as escalation and Complaints Management within the team/ department.
You will manage, train, and assist assigned team members in the successful running of the team/ department.
You will have participation in the review of department procedures and policies and supervision of team to ensure adherence to these procedures.
You will have participation in client conference calls. Liaise with clients re reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.
You will establish Risk Management Framework and Quality Control Review. Continuous risk assessment of current and potential new funds under administration.
You will identify issues/concerns and recommend company wide solutions for any/all high risk projects.
You will manage operational Risk – Monthly reporting on status reports and key development issues.
You will manage project work – proactive approach to industry and regulatory changes and the development and promotion within Citco Fund Services.
You will be participating in and leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.
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