Senior Vice President, Customer Experience

at  Ipsos

THIS MIGHT BE THE JOB FOR YOU IF YOU HAVE:

• MBA, Masters, or Ph.D. in marketing, business, or similar field preferred
• Experience in senior CX SaaS and/or consultancy organizations
• Minimum 10 years’ professional experience, with strong evidence of success in:
• New business development, including identifying strategic opportunities in major accounts and closing complex CX (combined) research, advisory and technology solution sales.
• A knowledge of EX (Employee Experience) or Employee Engagement.
• Client relationship management, including at C-suite
• Building and leading teams, with excellent communication and collaboration skills
• Ambitious/driven/entrepreneurial
• Passion for CX and EX space
• Leadership and ‘one-team’ ethos

WHAT MAKES THIS ROLE IMPORTANT AT IPSOS?

This person will be responsible for driving and managing a significant revenue stream, through new business development and managing/growing existing client relationships. We expect someone to have a proven sales track record, be a thought leader in the field and to have a strong presence in the marketplace. We are looking for someone who builds relationships and is comfortable operating at C-suite level.
Through their leadership and management structure, you will also support account leads to grow their existing accounts and develop potential new accounts. Additionally, you will enable team members to design and deliver business impact to major new and existing programs. As a leader on the team, working closely with the other members of the leadership team, you will be responsible for career development and talent management, enabling team members at all levels to deliver on their full potential.The individual will be measured against financial performance (sales and profitability), as well as key people and client metrics.
This is a great opportunity to join a successful team in an area of global strategic importance to the Ipsos business. We are looking for an ambitious, dynamic, entrepreneurial colleague, who can make a real difference to our business and be an inspirational role model to our team.

WHAT YOU CAN EXPECT TO BE DOING:

• Design and implement commercial strategy/plan, ensuring financial performance delivered in line with budget requirements
• Lead and drive new business development; entire sales cycle from opportunity identification and prospecting to deal close.
• Recommend and implement strategy for retaining and developing existing accounts in sector
• Create supportive relationships with relevant colleagues (including technical/implementation and research/client service teams), ensuring all delivering to clients’ business objectives
• Cultivate outstanding client relationships with business leaders, to establish trusted advisor status and uncover new budget opportunities, by demonstrating leadership, adding strategic value, and connecting on a personal level
• Ensure ongoing programs deliver value and are activated within our clients’ businesses
• Management and development of team; empowering and motivating them to deliver at their best
• Contribute as a senior leader in the Canada Customer Experience team, supporting Service Line Leader to drive the overall success of the business
• Support development and delivery of CX Thought Leadership and Marcomms plans, including the likes of contributing Thought Leadership articles, presenting at internal and external events and similar.