Senior Vice President, Default Operations at Essex Mortgage

Ocala, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Executive Leadership, Default Operations, Loss Mitigation, Bankruptcy, Foreclosure, Claims Recovery, Financial Acumen, Vendor Management, Operational Discipline, Data Analysis, Regulatory Compliance, Communication Skills, Process Improvement, Team Leadership, Risk Management, Ethical Servicing, Performance Accountability

Industry

Financial Services

Description

Job Details Job Location: Ocala, FL (In-Office) - Ocala, FL 34475 Position Type: Full Time Job Summary: This position is on-site only (Ocala, FL). The Senior Vice President, Default Operations (“SVP”) is responsible for executive leadership and financial stewardship of all post-delinquency servicing activities, with a primary mandate to minimize loss severity, protect claim recoverability, enforce legal and regulatory timelines, and ensure disciplined execution across the default lifecycle. This role oversees Loss Mitigation, Bankruptcy, Foreclosure, Claims, REO, Property Preservation, and related recovery functions, with heightened accountability for first legal timelines, conveyance performance, curtailment prevention, and end-to-end claims accuracy. The SVP serves as the organization’s senior authority on default risk management, balancing borrower outcomes with rigorous cost control and recovery optimization. This includes direct oversight of claim strategies across HUD, VA, FNMA, FHLMC, MI companies, and GNMA reporting, ensuring claims are filed timely, supported accurately, and defended appropriately to maximize reimbursement. The role is accountable for identifying preventable losses, analyzing loss analysis results at a systemic level, and driving corrective actions that reduce recurring loss drivers across portfolios. This position establishes and enforces operational discipline around legal progression, conveyance timelines, and asset disposition, ensuring unnecessary holds are eliminated, delays are actively managed, and default inventory moves efficiently from delinquency through resolution. The SVP maintains executive oversight of default vendor performance and invoice governance, ensuring expenses are allowable, defensible, and reimbursable where applicable, and that non-recoverable or unsupported charges are challenged, reduced, or denied to protect servicing economics. Operating as both a strategic leader and hands-on executive, the SVP maintains visibility into loan-level risk, escalated files, aged pipelines, and exception trends. The role partners closely with Cashiering, Compliance, SPOC, Collections, Investor Reporting, Legal, Servicing Technology, and Finance to ensure system accuracy, reporting integrity, and alignment between operational execution and financial outcomes. The SVP is also responsible for translating audit findings, quality control results, and operational testing outcomes into durable process improvements that materially reduce exposure and improve long-term performance. As a member of senior leadership, this role sets the tone for accountability, urgency, and precision across Default Operations, ensuring teams operate with clarity of ownership, respect for timelines, and a relentless focus on reducing losses while delivering fair, compliant, and transparent borrower resolutions. Core Competencies: Executive leadership with demonstrated accountability for loss severity, claims recovery, and portfolio performance across the full default lifecycle Deep expertise in default operations including loss mitigation, bankruptcy, foreclosure, claims, REO, property preservation, and asset disposition Proven ability to control costs through disciplined invoice governance, enforcement of investor allowables, and proactive challenge of non-reimbursable or unsupported expenses Advanced understanding of HUD, VA, FNMA, FHLMC, MI company, and GNMA requirements, with a track record of preventing curtailments and maximizing claim recoveries Strong command of first legal timelines, conveyance standards, and asset resolution benchmarks, with the ability to eliminate unnecessary delays and operational friction Financial acumen to analyze loss analysis results, identify systemic drivers of loss, and translate findings into durable operational improvements Ability to operate both strategically and tactically, maintaining visibility into loan-level detail while driving enterprise-wide outcomes Experience leading and holding senior managers accountable for performance, execution quality, and timeline adherence Skilled in vendor oversight and negotiation, including managing attorneys, property preservation vendors, claims vendors, and third-party service providers Demonstrated capability to interpret audit results, quality control findings, and operational testing outcomes and convert them into measurable remediation plans Strong partnership orientation with Finance, Compliance, Investor Reporting, Legal, Cashiering, and Technology teams to ensure alignment between operations, reporting, and financial results Clear, confident communicator with the ability to brief executive leadership, boards, Clients, Auditors and investors on default performance, risks, and mitigation strategies High sense of urgency and ownership, driving teams to resolve issues decisively while maintaining regulatory and investor compliance Deep expertise in Loss Mitigation strategy and execution, including program design, waterfall logic, trial plan performance, conversion accuracy, and recidivism reduction Ability to evaluate Loss Mitigation outcomes through a financial and operational lens, ensuring decisions support sustainable borrower performance while minimizing downstream losses and claim exposure Experience leveraging data, analytics, and performance trends to continuously refine Loss Mitigation strategies and improve long-term borrower outcomes Proven capability to align Loss Mitigation practices with investor guidelines, foreclosure timelines, and claims requirements to prevent curtailments and avoidable loss escalation Commitment to transparency, accountability, and ethical servicing practices, balancing borrower outcomes with fiduciary responsibility Embodies leadership through decisiveness, follow-through, and an expectation-driven culture focused on accuracy, discipline, and results Demonstrated ability to proactively identify emerging operational, regulatory, and financial risks within default portfolios and implement mitigation strategies Experience preparing and delivering executive-level reporting on default performance, loss trends, and risk mitigation strategies to senior leadership or boards Demonstrated ability to ensure complex operational requirements are translated into clear, practical Policies and Procedures and job aids that support consistent execution, training, and audit defensibility Strong understanding of state-specific default notice and breach requirements, with the ability to ensure operational execution aligns with legal, investor, and regulatory standards Supervisor Responsibilities (if applicable): Leadership Provide executive oversight and direction to senior managers and managers across Loss Mitigation, Bankruptcy, Foreclosure, Claims, REO, Property Preservation, and related default functions Establish clear performance expectations for leadership tied to loss severity, claims recovery, timeline adherence, and cost control Hold leaders accountable for execution quality, accuracy, and timely progression of loans through the default lifecycle Serve as the senior escalation point for high-risk, high-dollar, or high-visibility default and Loss Mitigation cases Develop leadership capability through coaching, performance management, and succession planning Drive cross-functional remediation efforts where default performance is impacted by upstream or downstream process gaps Identify succession risks within Default Operations and implement development plans to ensure leadership continuity Hold leadership teams accountable for timely and accurate execution of disclosure and state breach requirements, including corrective action where deficiencies are identified Raving Fans Ensure leaders promote professional, respectful, and consistent borrower communication throughout Loss Mitigation and default processes Reinforce ethical servicing practices that balance borrower outcomes with fiduciary responsibility Partner with Customer Experience leadership to reduce complaints tied to default or Loss Mitigation activity Transparency Require leadership teams to maintain clear, accurate reporting on pipelines, aging, holds, claims exposure, and loss drivers Ensure leadership provides timely, accurate information to executive leadership regarding operational risks and performance trends Promote disciplined documentation and defensibility to support audits, investor reviews, and regulatory inquiries Hold leadership teams accountable for maintaining up-to-date Policies and Procedures and job aids, ensuring staff are trained, aligned, and executing consistently with documented standards High Performance Hold leaders accountable for meeting investor timelines including Loss Mitigation milestones, first legal, foreclosure progression, conveyance, and claims filing Ensure leadership actively manages vendor performance and challenges non-allowable or unsupported expenses Direct leadership teams to translate audit findings, QC results, TENA reviews, and operational integrity testing outcomes into actionable remediation plans Tenacity Drive a culture of ownership, urgency, and follow-through across Default Operations leadership Push leaders to resolve aged inventory, eliminate unnecessary holds, and correct systemic execution failures Ensure corrective actions are implemented, validated, and sustained Duties/Responsibilities Direct and oversee all Default Operations activities, including Loss Mitigation, Bankruptcy, Foreclosure, Claims, REO, Property Preservation, and related recovery functions Ensure Loss Mitigation operates as a primary loss-prevention function with clear accountability for outcomes, quality, and sustainability Align Loss Mitigation strategies with foreclosure, claims, and conveyance objectives to reduce downstream losses and curtailment risk Maintain executive visibility into Loss Mitigation pipelines, application aging, trial plan performance, conversion rates, and recidivism trends Enforce strict adherence to investor and regulatory timelines, including Loss Mitigation milestones, first legal benchmarks, bankruptcy requirements, foreclosure progression, conveyance deadlines, and claims filing Drive claims maximization by ensuring accuracy, timeliness, and full compliance with HUD, VA, FNMA, FHLMC, MI company, and GNMA requirements Oversee SFDMS reporting, claims reporting, and default-related investor submissions to ensure accuracy, completeness, and defensibility Analyze loss analysis results at a portfolio level to identify root causes of losses, curtailments, or denials and implement corrective actions Establish and enforce financial discipline across default operations by challenging, denying, or recovering non-allowable, unsupported, or non-reimbursable vendor expenses Oversee vendor performance across attorneys, property preservation, Loss Mitigation support vendors, claims vendors, and REO partners Ensure unnecessary holds, delays, and inefficiencies are actively identified and removed across default processes Partner with Cashiering, Legal, Compliance, Investor Reporting, IT/Technology, and Finance to ensure system accuracy, reporting integrity, and operational alignment Maintain oversight of complex, high-risk, or high-dollar default and Loss Mitigation cases, providing executive direction as needed Ensure borrower communications related to Loss Mitigation and default activity are timely, accurate, professional, and compliant Translate audit findings, QC results, TENA reviews, and operational integrity testing outcomes into effective remediation plans Validate that corrective actions are fully implemented, sustained, and producing measurable performance improvements Drive continuous improvement initiatives that reduce loss severity, improve timelines, and strengthen default execution Provide regular reporting and insights to executive leadership regarding default performance, financial exposure, and operational risks Maintain executive oversight of default-related advance exposure, recoverability, and cash flow impacts, partnering with Finance to mitigate prolonged advance risk Oversee claim rebuttals, appeals, and curtailment challenges to recover denied or reduced claim amounts where appropriate Maintain executive accountability for GNMA-specific default risks, including pool exposure, buyout impacts, delinquency reporting accuracy, and loss severity trends Ensure early intervention and Loss Mitigation strategies are tightly aligned with default outcomes to prevent avoidable progression and loss escalation Ensure Default Operations maintains current, accurate, and actionable Policies and Procedures and job aids that reflect investor guidelines, regulatory requirements, and operational best practices Oversee the development, review, and ongoing maintenance of job aids and procedural documentation to support frontline execution, leadership decision-making, and audit readiness Ensure default-related system configurations, data integrity, and reporting logic support accurate Loss Mitigation decisions, foreclosure actions, and claims submission Negotiate vendor fee structures, credits, and reimbursements to reduce default-related expenses and recover costs where services fail to meet standards Ensure all required borrower disclosures related to default and Loss Mitigation activities are produced, delivered, and documented timely and accurately in accordance with federal, investor, and state-specific requirements Oversee validation of state-specific breach requirements, notices, and timelines, ensuring breaches are performed correctly, tracked, and cured where applicable to protect legal position and claim eligibility Education, Experience and /or Skills Bachelor’s degree required; advanced degree in business, finance, accounting, law, or a related field preferred Extensive experience in mortgage servicing with progressive leadership responsibility across default operations, including Loss Mitigation, Bankruptcy, Foreclosure, Claims, REO, and Property Preservation Demonstrated executive-level accountability for loss severity, claims recovery, and default performance across multiple investor types Deep working knowledge of HUD, VA, FNMA, FHLMC, MI carriers, and GNMA requirements, including claims, conveyance, and reporting standards Proven experience managing first legal timelines, foreclosure progression, bankruptcy milestones, and conveyance execution Strong background in loss analysis, curtailment prevention, and claims defense strategies Experience leading and developing senior managers and cross-functional teams Demonstrated ability to partner effectively with Legal, Compliance, Investor Reporting, Finance, Cashiering, and Technology teams Track record of driving process improvements that reduce costs, eliminate inefficiencies, and improve operational outcomes Strong analytical and financial acumen, with the ability to interpret complex data, identify trends, and make informed executive decisions Experience managing third-party vendors, attorneys, and service providers with a focus on performance, cost control, and accountability Excellent written and verbal communication skills, including experience presenting to executive leadership, investors, or auditors High degree of professionalism, judgment, and integrity, with a demonstrated commitment to ethical servicing practices Computer & Equipment Skills Intermediate in Microsoft Office programs (Word, Excel, PowerPoint) Word processing (speed and accuracy) MSP or FICS’ Mortgage Servicer a plus Email Internet software Use typical office equipment (computers, fax, phones, copiers, scanners, etc.) Physical Requirement: Vision (with or without correction) sufficient to read a computer screen and to operate office equipment Clear speaking voice on the telephone, in person, and recorded Hearing within normal ranges in noise environments typical of office Able to sit for long periods of time at computer or other work-station and in meetings Able to use computers and operate equipment Able to lift 10 pounds occasionally unassisted EEO Statement: As part of our dedication to the diversity of our workforce, Essex Mortgage is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Qualifications

Responsibilities

The SVP is responsible for executive leadership and financial stewardship of all post-delinquency servicing activities, overseeing various functions to minimize loss severity and ensure disciplined execution across the default lifecycle. This includes maintaining oversight of vendor performance and ensuring compliance with legal and regulatory timelines.