Senior Vice President of Operations at Kasa

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Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Revenue Management, Distribution Marketing, Sales, AI-driven Pricing, Data-driven Decision-making, Dynamic Pricing, Automation, Predictive Analytics, Corporate Sales, Group Sales, Long-Term Stay Sales, B2B Hospitality, Team Leadership, Cross-Functional Collaboration, Performance Measurement, Trust Building

Industry

Hospitality

Description

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Note: this role is fully remote. Some job boards require a location but our team is geographically dispersed. The Role As Chief Commercial Officer (CCO), you will lead and optimize Revenue Management, Distribution Marketing, and Sales across Kasa’s portfolio. Reporting directly to the CEO, this role will closely interface with the Chief Product Officer (CPO), from which engineering and Data Science resources will be routinely applied (though not directly controlled). The role will also frequently collaborate with the Real Estate Development team, instilling trust with existing partners and supporting the closure of prospective deals. The CCO will oversee a team of 20+ people in Revenue Management, Distribution, Marketing, and Sales. Over time, the CCO will hire and structure departmental leadership to drive high performance in each function. Kasa measures its leaders not by the size of their teams but by the impact they deliver. The successful leader at Kasa embraces this mentality. Because Kasa’s properties range in size from 5 keys to over 200 keys, existing approaches to commercial function are often inefficient and ineffective. Kasa needs to innovate on these approaches to deliver successful performance to its owners. This is an opportunity to redefine hospitality revenue strategy by integrating AI, automation, and dynamic pricing models, ensuring Kasa remains at the forefront of industry innovation. Your Impact Revenue Growth & Strategy Develop & implement Kasa’s revenue strategy to maximize profitability, leveraging AI-powered pricing recommendations and machine learning models. Optimize Net RevPAR, ensuring profit-driven revenue decisions beyond traditional RevPAR models. Deploy dynamic length-of-stay strategies, pricing automation, and cost efficiency initiatives. Collaborate with Business Intelligence & Product teams to continuously refine predictive pricing models. Drive incrementality measurement, ensuring pricing and revenue decisions lead to true demand growth rather than displacement. Distribution & Channel Optimization Oversee Kasa’s distribution strategy across direct bookings, OTAs, and GDS platforms. Utilize LLM-driven automation to streamline listing management and content optimization across major channels. Improve direct booking performance while optimizing OTA and metasearch visibility. Enhance dynamic channel mix strategies, balancing demand across Kasa.com, Airbnb, Booking.com, Expedia, and corporate travel channels. Evaluate the cost-benefit of expanding to additional distribution channels and execute on the decision. Develop strategies for reducing third-party dependency while maintaining optimal reach and conversion. Corporate, Group & Long-Term Stay Sales Scale Corporate & Group Sales, developing a targeted strategy for extended stays (leasing), corporate housing, and group bookings. Implement AI-assisted sales prospecting, using large language models (LLMs) for lead sourcing and pipeline acceleration. Expand Travel Management Company (TMC) partnerships, B2B contracts, and relocation housing initiatives. Develop structured sales incentives, ensuring alignment with revenue goals and net profitability. Optimize sales technology stack, ensuring scalability and operational efficiency. Leadership & Cross-Functional Collaboration Hire, develop, and mentor leaders in Revenue Management, Distribution, and Sales. Set a high standard for the department for performance and efficiency. Ensure the team is culturally aligned, consistently embodying Kasa’s core values: (i) Feed Two Birds with One Scone, (ii) Fearless Feedback, (iii) Hall of Fame Host, and (iv) Seek the Root Cause. Work closely with Product, Business Intelligence, Finance, Real Estate, and Operations to align revenue goals with broader business objectives. Engage with current and prospective real estate partners to build trust, effectively communicate our unique revenue management strategies, and help close potential deals. Communicate strategy and performance insights to the executive team, Board of Directors, and property owners. Success in This Role First 45 Days Conduct a deep audit of Kasa’s revenue strategy, pricing models, and sales performance. Align with CPO & Business Intelligence teams on automation and AI-driven initiatives. Develop an execution plan for Net RevPAR optimization and corporate sales expansion. Outline a scalability roadmap, defining key hires and structural improvements. Year 1 Key Outcomes Increase Net RevPAR and Net RevPAR Index while maintaining strong occupancy and profitability. Scale Corporate & Group Sales, developing material new direct business. Improve direct booking share, reducing OTA reliance through optimized distribution strategies. Enhance automation in revenue management and distribution, minimizing manual intervention. Establish Kasa as an AI-driven leader in commercial hospitality operations. Clearly demonstrate Kasa’s differentiated efficiency and superior outcomes compared to industry peers through measurable results. Performance & Compensation Bonus structure tied to achieving budgeted revenue targets with a primary focus on Net RevPAR. Generous equity and long-term incentives, ensuring alignment with Kasa’s long-term commercial strategy. Who You Are Required Experience 15+ years of experience in Revenue Management, Distribution, and/or Commercial Strategy in hospitality, travel, or real estate. Deep expertise in hospitality revenue optimization, including dynamic pricing, automation, and AI-driven decision-making. Experience leading Corporate, Group, and Long-Term Stay Sales with a strong understanding of B2B hospitality. Strong technical acumen, particularly with AI-driven pricing models, LLM-based automation, and sales lead processing tools. Proven track record of scaling teams and driving revenue growth in high-growth or disruptive environments. Ideal Qualities Innovative & Visionary – Excited to redefine commercial hospitality strategy through automation and AI. Data-Driven & Analytical – Able to interpret complex data insights and make high-impact decisions. Tech-Savvy & AI-Centric – Understanding of LLMs, dynamic pricing automation, and predictive analytics. Agile & Strategic – Thrives in fast-paced, evolving environments with a bias for action. Put simply: Gets stuff done. Strong Communicator – Able to translate complex data into actionable insights for executives, teams, and owners. Why Join Kasa? Lead Commercial Strategy at a fast-growing, tech-enabled hospitality brand. Innovate the future of revenue management & sales through AI, automation, and next-gen distribution. Work with an ambitious executive team that values data-driven decisions and customer-centric growth. Competitive compensation, equity, and performance-driven bonuses. If you’re a forward-thinking commercial leader eager to redefine hospitality revenue generation, apply today! Curious about the Kasa experience? Save 15% when you book on kasa.com Benefits 🌏 Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country! ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. 💰 The Pay: The starting base pay range is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. This role is also eligible for equity, bonus, perks, benefits, and Kasa Travel Credits. 📈 Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates. 🙌 Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work. 📱 Cell phone reimbursement: For select roles, we reimburse a portion of monthly cell phone bills to offset use during the workday. 📈 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary, up to $1,000. 🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most. ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more! Who We Are Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Responsibilities

Lead and optimize Revenue Management, Distribution Marketing, and Sales across Kasa’s portfolio. Collaborate with various teams to innovate hospitality revenue strategy and ensure high performance in each function.