Senior Vice President of Operations Strategy, Insights and Performance at TransUnion

Chicago, Illinois, USA -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 25

Salary

474300.0

Posted On

16 Jul, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Financial Services

Description

Responsibilities

Strategic Planning: Collaborate closely with the COO, Global Operations leaders, and cross-functional teams (finance, technology, etc.) to drive the strategic vision and agenda that foster enterprise growth. Develop the three-year strategy for the CEO and Board, along with supporting operational plans.
Business Intelligence: Deliver actionable reporting and analytics that drive sales effectiveness and efficiency, monitor service delivery KPIs, support operational excellence, and evaluate product performance. Collaborate cross-functionally to ensure data-driven decision-making, maintain data quality and governance, and provides strategic insights to leadership through dashboards and executive reporting.
Operational Analysis: Conduct thorough research and evaluation to develop strategies that enhance the efficiency and effectiveness of Global Operations (e.g., digital capabilities, AI, real estate). Analyze trends, competition, and insights to identify opportunities and operational risks.
Alignment and Execution: Partner with business units (Sales, Solutions, Technology) to align strategic goals and lead the development and execution of long-term plans, including resource allocation, investment forecasting, and budgeting. Work with leadership to create and maintain business plans and operational strategies with clear, measurable targets. Track and report progress against plans, adjusting dashboards as needed.
Guidance and Support: Provide strategic guidance to Global Operations leaders to facilitate the implementation of function-specific initiatives. Support M&A activities from due diligence to integration, coordinating efforts across relevant teams.
Program Management: Oversee key enterprise initiatives such as Illuminate and the Global Dispute Platform, collaborating with the PMO to ensure performance and delivery. Engage with external partners, consultants, or suppliers as necessary.
Chief of Staff Oversight: Oversee the Chief of Staff role, ensuring effective collaboration with the Head of Strategy, Planning & Communication and other leaders to drive the strategic agenda.
Develop and deliver content for the 3YP, board materials, business reviews, staff meetings, and leadership off-site meetings.
Lead the development and coordination of communications related to strategy, key initiatives, and performance.
Communicate the Global Operations strategy and key initiatives to stakeholders and associates.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.