Senior Vice President of Product, Care Innovation at Spring Health Inc

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

375000.0

Posted On

12 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Leadership, Innovation, Collaboration, Data-Driven Decision Making, Growth Product Management, Funnel Optimization, Strategic Thinking, Analytical Skills, Communication Skills, Team Building, Operational Excellence, AI-Enabled Infrastructure, Customer Feedback, Care Delivery, Continuous Improvement

Industry

Mental Health Care

Description

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The SVP, Product - Care Innovation will lead a team of leaders on our unified care superpod - spanning care delivery for coaching, therapy, medication management, specialty care and care operations. The role encompasses end-to-end ownership of the care experience between patient and providers, while improving sustainable operations. You will guide 10+ cross-functional pods focused on transforming mental health care delivery with AI-enabled infrastructure, operational excellence, and data-driven systems. You will partner closely with engineering, design, and clinical leadership across pods to shape how care is delivered, documented, and reimbursed. Please note that this is a hybrid role based in San Francisco, with an expectation to be in office 2-3 days a week. Our office is located at 2 Embarcadero Ctr. What you’ll do: Lead and inspire cross-functional teams of product managers, designers, and engineers to prioritize and deliver technical vision and execution of an AI-enabled care platform, integrating operational infrastructure with real-time data and optimizing care tooling. Manage a high-performing product team through effective leadership, feedback, and a focus on innovation, experimentation, collaboration, and accountability Champion a culture of innovation and experimentation — creating space for bold ideas, fast learning, collaboration, and continuous improvement across your teams. Own and evolve the Care roadmap, ensuring it aligns with Spring Health’s broader product vision and strategic priorities Scale intelligent servicing systems that streamline billing, claims, and care workflows for both members and providers. Partner with clinical and engineering leads to expand specialty and complex care use cases, including neurodiverse and family-inclusive care. Collaborate deeply with partners across Operations, Revenue, Marketing, Customer Success, Finance, and Analytics to understand every aspect of the care journey. Leverage insights from data, customer feedback, and emerging technology trends to shape your strategy, prioritize bets, and scale what works. Define, monitor, and improve key metrics (KPIs) that signal the health and success of the care journey — and use these insights to guide your teams with transparency and purpose. Contribute meaningfully to the Care leadership team, influencing our collective product strategy and fostering a team environment grounded in trust, learning, and mission alignment. What success looks like: Increase adoption and engagement of Continuous Care Increase measurement based care on the platform Increase Provider NPS Increase delivery of personalized, clinically valid interventions Increase delivery margin Maintain 99%+ appointment creation and joining What you’ll bring: Bachelor's degree in Business, Computer Science, Engineering, or a related field 10+ years of product management experience, preferably in digital health or b2b2c environments Deep expertise in growth product management, funnel optimization, experimentation, and data-driven product decision-making, with a proven track record of optimizing and growing consumer-facing products and services 3+ years managing high-performing product teams Strong analytical, problem-solving, and strategic thinking skills, with a focus on driving measurable results Self-starter with a strong bias to action and the ability to navigate ambiguity Experience working in a fast-paced, high-growth environment Excellent collaboration and communication skills, including leading cross-functional growth initiatives and crafting compelling narratives for stakeholders, including executive leadership, customers, and partners Demonstrated commitment to cultivating an environment of safety, trust, and inclusion and building diverse, thriving teams Aligned to our mission: to eliminate every barrier to mental health. The target base salary range for this position is $320,000 - $375,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Responsibilities

The SVP, Product - Care Innovation will lead a team focused on transforming mental health care delivery through AI-enabled infrastructure and operational excellence. This role includes end-to-end ownership of the care experience and guiding cross-functional teams to optimize care tooling and workflows.