Description
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
For over 25 years, we have dedicated every day to the happiness of retirees.

HUMAN FOCUS – CREATIVITY - EXCELLENCE

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

REQUIRED EDUCATION, CREDENTIALS, AND EXPERIENCE

• Minimum of 10 years’ experience leading a geographically distributed, multi-site/location, customer service-driven organization.
• Experience in retirement living and/or clinical care, or a closely related sector such as hospitality, retail, healthcare, or food service.
• Significant P&L accountability, with a proven record of identifying growth opportunities and delivering revenue increases. Demonstrated success in developing and executing strategies that meet or exceed objectives.
• Authentic passion for delivering exceptional results and inspiring employees to enhance customer experience.
• Ability to navigate regulated environments and manage unionized settings.
• Strong change leadership capabilities with a continuous improvement mindset.
• Proven operational expertise to drive consistency, standardize processes, and ensure flawless execution.
• Ability to work collaboratively with senior leaders and employees across the organization to foster a team-oriented culture.
• Demonstrated capability to build and lead large, high-performing teams, with potential for future senior leadership roles.
• Exceptional written and verbal communication skills, with a confident and engaging presence. Strong presentation skills for boards, executive teams, and strategic sessions.
  Core Cultural Behaviors
  Cogir’s culture goes beyond word, it is embedded in our DNA and guided by our core values: human focus, creativity, and excellence. The SVP Operations will embody non-negotiable behaviors such as teamwork, accountability, dedication, and results orientation. Above all, this leader will foster and champion our intrapreneurial culture throughout the organization.
  Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

• Lead the team to achieve and exceed P&L and occupancy targets.
• Promote and uphold Cogir’s culture, ensuring it is embraced and demonstrated across the organization.
• Drive high engagement and satisfaction results among both employees and residents.
• Continuously review and improve operational processes for greater efficiency.
• Lead continuous improvement initiatives to achieve excellence in service delivery.
• Present monthly performance results to clients.
• Contribute to business development efforts to secure new management contracts.
• Partner with the marketing team to develop dynamic marketing and sales programs that highlight the company’s value proposition and strengthen brand recognition.
• Instill a deep commitment to exceptional resident service, ensuring every part of the organization anticipates and delivers outstanding customer satisfaction to residents and their families.
• Stay informed of trends in retirement living and ensure the company remains at the forefront of innovation and competitive offerings.
• Actively participate in relevant industry associations, such as the Ontario Retirement Communities Association (ORCA) and national associations where appropriate.
• Develop strategic partnerships with external businesses to enhance the company’s core and optional service offerings.
• Define and implement clear KPIs, rigorously managing performance to drive continuous improvement.
• Ensure new hires are effectively onboarded and fully aligned with the company’s values and high-performance culture, while also working to reduce turnover.