Senior Vice President, Payments Service Delivery & Production Support at Citi

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payments Service Delivery, Production Support, Vendor Relationship Management, Operational Efficiencies, Incident Management, Problem Management, Knowledge Sharing, Application Stability, Capacity Planning, Performance Evaluation, Stakeholder Management, Project Management, Communication Skills, Coaching, Cost Reductions, Root Cause Analysis

Industry

Financial Services

Description

Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry. Vendor relationship management including oversight for all offshore managed service. Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices. Guide development teams on application stability and supportability improvements. Formulate and implement a framework for managing capacity, throughput and latency. Define and implemented application on-boarding guidelines and standards. Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths. Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions. Participates in business review meetings, relating technology tools strategies to business requirements. Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program Influences and negotiates with senior leaders (across functions); may communicate with external parties Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Performs other duties and functions as assigned 10+ years relevant experience Post-Graduation in relevant field preferred Senior to advanced level experience in an Apps Support role with commensurate experience in people management. Experience of senior stakeholder management Project management with demonstrable results in improving IT services Capacity Planning/Forecasting exposure a plus Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholder Bachelor's/University degree, Master's degree preferred ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The role involves full management responsibility of teams, including performance evaluation, budget approval, and vendor relationship management. The position focuses on improving service levels, guiding development teams, and ensuring adherence to support processes and best practices.