Senior Vice President, Service Delivery General Management Manager at BNY

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Client Service Delivery, Communication, Interpersonal Skills, Analytical Abilities, Problem-Solving, Staff Motivation, Staff Development, Incident Management

Industry

Financial Services

Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Vice President, Head of Operations Client Service Delivery to join our UK Transfer Agency Operations team. This role is located in Manchester, UK. In this role, you’ll make an impact in the following ways: Working with direct reports to ensure excellent service outcomes are maintained across Transfer Agency clients and distributors Managing client communications and incident management in relation to the Transfer Agency service Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Sets departmental priorities and develops a shared vision and strategy to optimize team execution and performance. To be successful in this role, we’re seeking the following: Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 7-10 years of total work experience is preferred with at least 1-3 years in management. Client service delivery experience preferred. Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Effective communication and interpersonal skills for client interaction and collaboration across teams At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Responsibilities

This role involves ensuring excellent service outcomes for Transfer Agency clients and distributors by working with direct reports, and managing client communications and incident management related to the Transfer Agency service. The individual will also be responsible for recruiting, directing, motivating, and developing staff while setting departmental priorities and strategy to optimize team performance.