Senior Vice President, Technology Control Management

at  BNY Mellon

Overview
Controls Hub Issue Management
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Controls Hub Issue Management to join our Controls HUB Engineering team. This role is located in Pittsburgh, PA – HYBRID.

In this role, you’ll make an impact in the following ways:

• Oversee the end-to-end lifecycle of issue management, including identification, tracking, resolution, and closure of enterprise-level issues.
• Act as a central point of contact for cross-departmental collaboration on issue management processes.
• Ensure compliance with organizational policies, risk management and enterprise issue management frameworks, and regulatory requirements.
• Maintain a standardized issue management framework across the enterprise.
• Conduct thematic analysis for identified issues and collaborate with teams to define corrective actions.
• Conduct Quality reviews of Issues from description, materiality, remediation plans and provide feedback, guidance and just in time training
• Facilitate monitoring and report on issue status, ensuring timely resolution and mitigation of associated risks.
• Facilitate regular updates to leadership on critical issues and escalate as necessary.
• Create and manage documentation for issue management processes and outcomes.
• Partner with audit, compliance, and risk teams to align issue management framework to drive consistencies.
• Utilize enterprise issue tracking tools to maintain data accuracy and provide real-time reporting.
• Ensure alignment between issue management and overall enterprise risk management strategy.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree
• 10+ years of experience in issue management, risk management, or operational governance within a complex organization.
• Strong knowledge of regulatory and compliance frameworks, such as SOX, ISO, or others relevant to financial services industry.
• Proficiency in enterprise issue management tools and Microsoft office Suite
• Exceptional communication, collaboration, and problem-solving skills.

Skills and Competencies

• Strong analytical and strategic thinking abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in presenting complex information to management.
• Detail-oriented with a focus on accuracy and thoroughness.

Preferred Certifications

• Certified Risk and Information System Control (CRISC)
• Certified Information Systems Auditor (CISA)
• Certified Risk Management Professional (CRMP)
• Certified Internal Auditor (CIA)

At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
EEO Statement:
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums

In this role, you’ll make an impact in the following ways:

• Oversee the end-to-end lifecycle of issue management, including identification, tracking, resolution, and closure of enterprise-level issues.
• Act as a central point of contact for cross-departmental collaboration on issue management processes.
• Ensure compliance with organizational policies, risk management and enterprise issue management frameworks, and regulatory requirements.
• Maintain a standardized issue management framework across the enterprise.
• Conduct thematic analysis for identified issues and collaborate with teams to define corrective actions.
• Conduct Quality reviews of Issues from description, materiality, remediation plans and provide feedback, guidance and just in time training
• Facilitate monitoring and report on issue status, ensuring timely resolution and mitigation of associated risks.
• Facilitate regular updates to leadership on critical issues and escalate as necessary.
• Create and manage documentation for issue management processes and outcomes.
• Partner with audit, compliance, and risk teams to align issue management framework to drive consistencies.
• Utilize enterprise issue tracking tools to maintain data accuracy and provide real-time reporting.
• Ensure alignment between issue management and overall enterprise risk management strategy

To be successful in this role, we’re seeking the following:

• Bachelor’s degree
• 10+ years of experience in issue management, risk management, or operational governance within a complex organization.
• Strong knowledge of regulatory and compliance frameworks, such as SOX, ISO, or others relevant to financial services industry.
• Proficiency in enterprise issue management tools and Microsoft office Suite
• Exceptional communication, collaboration, and problem-solving skills