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Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan at Mashreq Careers
İzmir, Aegean Region, Turkey -
Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Sales Knowledge, Relationship Management, Networking, Financial Market Knowledge, Analytical Skills, Numeric Skills, Problem Resolution, Client Onboarding, Portfolio Management, Lead Management, Cross-Selling, Client Servicing

Industry

Banking

Description
Job Purpose: The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team’s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience. Key Responsibilities: SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s * Lead Management & Drop-off Handling (New Acquisition) * Managing NSTP Scenarios * Assisted client onboarding * Client Servicing & Complaints Handling * Cross-Sell (within 3 Months on Books) * Portfolio Management   Knowledge, Skills & Qualification:   • Strong sales knowledge & market trends/investments/ Financial Market Knowledge. • Strong Interpersonal skills and cultural sensitivity • Relationship Management & Networking skills. Extrovert/Amiable personality • At least 5-7 years’ experience in a similar job. • Self-Motivated and positive attitude. • Analytical and numeric skills. • Problem resolution skills. • Ability to work under pressure and think on his/er feet. • Dynamic, result-oriented approach to work.
Responsibilities
The Senior Virtual Relationship Manager Team Lead manages a team of RMs to serve as a digital bridge for SME clients. Responsibilities include driving client engagement, overseeing onboarding, and ensuring revenue growth through tailored financial solutions.