Senior Voice Engineer at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cisco CUCM, Cisco Unity Connection, Webex Contact Center, Cisco UCCX, CUBE, SIP, PSTN, InformaCast, QoS, TCP/IP, VLANs, Wireshark, Cisco RTMT, VMware, PowerShell, Python

Industry

Internet Marketplace Platforms

Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Voice Engineer based in United States. This role is focused on the design, administration, and support of enterprise-grade Cisco voice and Unified Communications environments within a managed services setting. You will be responsible for ensuring the reliability, performance, and availability of voice and collaboration platforms supporting multiple customers across North America. The position requires deep technical expertise in Cisco collaboration technologies, SIP and PSTN integrations, and contact center solutions. You will play a key role in troubleshooting complex voice and network issues while supporting migrations, upgrades, and ongoing platform optimization. The environment is highly SLA-driven, requiring strong ownership, responsiveness, and customer communication skills. This is a hands-on engineering role with exposure to large-scale, sophisticated enterprise voice infrastructures. \n Accountabilities: Design, deploy, administer, and support Cisco voice and collaboration solutions across multiple managed services customer environments. Provide operational support for Cisco Unified Communications platforms, including incident response, problem resolution, and service request fulfillment. Support Cisco Contact Center solutions such as Webex Contact Center and Cisco UCCX, ensuring stability and performance. Configure and maintain Cisco CUCM, Unity Connection, voice gateways, CUBE, and SIP trunk integrations. Administer InformaCast for emergency notification and mass communication systems. Troubleshoot complex voice, call routing, QoS, and network-related issues across LAN/WAN environments. Participate in onboarding, migrations, upgrades, and lifecycle management of Cisco collaboration platforms. Perform proactive monitoring, system health checks, and capacity planning in a managed services model. Create and maintain technical documentation, diagrams, and standard operating procedures. Collaborate with NOC, engineering, and service delivery teams to ensure SLA compliance and high customer satisfaction. Provide mentorship and technical guidance to junior engineers when required. Participate in on-call rotations and after-hours support as part of operational commitments. Requirements: 5+ years of experience supporting Cisco voice and collaboration technologies in enterprise or managed services environments. Strong hands-on experience with Cisco CUCM, Unity Connection, Webex Contact Center, Cisco UCCX, InformaCast, and CUBE. Deep knowledge of SIP, PSTN models, voice gateways, and Cisco Unified Communications architectures. Experience with Webex Calling environments, including PSTN models, number porting, SIP trunks, and hybrid cloud voice deployments. Solid understanding of networking fundamentals including TCP/IP, VLANs, QoS, WAN technologies, and routing principles. Strong troubleshooting skills with the ability to resolve complex, multi-layer voice and network issues. Experience working in SLA-driven managed services environments with strong ticket ownership and customer communication. Familiarity with tools such as Wireshark, Cisco RTMT, Control Hub, monitoring platforms, and analytics tools. Experience supporting virtualized UC environments (e.g., VMware). Exposure to Microsoft Teams Phone or hybrid Cisco–Microsoft collaboration environments is a plus. Familiarity with automation or scripting (PowerShell, Python) is beneficial. Relevant certifications such as CCNA, CCNP Collaboration, or Webex-related certifications are highly desirable. Benefits: Comprehensive health, dental, and vision insurance coverage Life insurance and short- and long-term disability coverage 401(k) retirement plan Health and dependent care flexible spending accounts Generous vacation policy, flexible time off, and paid company holidays Training and professional development opportunities Collaborative, high-performance work environment with strong team culture Exposure to large-scale enterprise clients across North America \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

Design, deploy, and support enterprise-grade Cisco voice and Unified Communications environments for multiple managed services customers. Troubleshoot complex voice and network issues while managing migrations, upgrades, and platform optimization to meet SLA requirements.