At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

EDUCATION & EXPERIENCE:

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• Bachelor’s degree in Telecommunications or a related field, or equivalent work experience.

• 5+ years of experience in telecommunications.

The Voice Engineer ensures the overall operability of the NICE voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic / services are provisioned and maintained effectively. Because this is both a traditional voice and VoIP position, we are looking for skills that also include basic data networking. The main duties for this position are: Troubleshooting, Maintenance, Growth of the voice network, Building / Installing new customers, Perform/Receive escalations from other teams and streamlining the current processes so that we can continue to scale. This person must have impeccable customer skills and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team.