Senior VP CSM at VTekis Consulting LLP

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Operational Leadership, Transaction Processing, Issue Resolution, Client Reporting, Governance, Strategy, Talent Management, Structured Finance, Fund Administration, Corporate Trust, Asset Management, Data Analysis, Problem Solving, Service Standards, Automation

Industry

Staffing and Recruiting

Description

Company Description VTekis Consulting LLC provides complete solutions for staff augmentation, recruitment process outsourcing, contract hiring, direct hire, and outsourced solutions. Our goal is to deliver quality professional services to our clients, not just to find someone to do a job; we match the right professional for your staffing needs and earn confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Most importantly, we don’t consider the process complete until we find the perfect fit. Job Description Client Service & Operational Leadership Manage multiple client service teams responsible for delivering high-quality operational support to clients, including transaction processing, issue resolution, and ongoing servicing. Oversee day-to-day execution and escalation management for complex client transactions and operational issues, ensuring timely and accurate resolution. Maintain familiarity with industry best practices across structured finance, corporate trust, and fund administration, and implement enhancements where appropriate. Client Reporting Oversight & Governance Provide senior-level oversight of client and investor reporting for transactions, including monthly, quarterly, and ad hoc deliverables. Ensure reporting accuracy, consistency, and timeliness across teams, with appropriate controls, reviews, and governance in place. Partner with Operations, Technology, and Product teams to drive reporting enhancements, automation, and scalability, aligned with evolving client and regulatory requirements. Serve as an escalation point for complex or sensitive reporting issues, ensuring clear communication and resolution with clients and internal stakeholders. Strategy, Insights & Client Engagement Set policies, procedures, and service standards for teams, covering both client operations and reporting functions. Contribute to and lead strategic initiatives designed to enhance the overall client service experience, improve reporting quality, and increase team productivity. Maintain strong relationships with business leaders and key clients to understand trends, identify service gaps, and proactively address client needs. Provide forward-looking insights on client issues, reporting trends, and market developments to support future revenue growth and product evolution. Leadership & Talent Management Recruit, direct, motivate, and develop staff, maximizing individual contribution, professional growth, and team effectiveness. Manage multiple client service and reporting teams supporting multiple, complex client accounts. Own talent management, performance outcomes, and succession planning across teams. Ensure teams consistently meet service level agreements, quality standards, and strategic objectives. To be successful in this role, we’re seeking the following: A bachelor's degree or the equivalent combination of education and experience is required; an MBA is preferred. 7–10 years of total work experience, with at least 3 years of people management experience preferred. Experience in client service, operations, and/or reporting within financial services strongly preferred. A strong background in structured finance (ideally CLOs), fund administration, and/or alternative asset management is strongly preferred. Client service/operations experience within financial services strongly preferred. Corporate Trust background preferred. Proven experience engaging institutional clients to deliver against service obligations and support revenue growth. Strong data analysis, reporting oversight, and problem-solving skills, including the ability to review results versus expectations. Experience managing teams of 7+ employees is strongly preferred. Regards, N. Jagdish Reddy 229-638-1624 Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

This role involves managing multiple client service teams responsible for operational support, transaction processing, and issue resolution, while also providing senior-level oversight for client and investor reporting accuracy and governance. The leader will set service standards, lead strategic initiatives to enhance client experience, and maintain strong relationships with key clients and business leaders.