Are you passionate about delivering exceptional service and leading a team to create unforgettable dining experiences for guests? Do you thrive in a dynamic setting where you can focus on providing personalised service at the highest standard? If so, we have the perfect opportunity for you at The Athenaeum Hotel, a prestigious 5-star hotel in the heart of London.
We’re an award-winning independent, family-owned 5-star hotel dedicating ambition, experience, and passion into delivering an individual service for our guests. Our team is at the heart of everything we achieve – we’re intent on balancing our people, profits, and planet, creating a great place for our teams to work and we’re delighted to have had this recognised nationally again this year as one of the “Best Places to Work” in the Hospitality Industry.
We are seeking a dedicated and experienced Senior Waiter to join our Food & Beverage department. As a Senior Waiter, you be at the forefront of delivering a magical dining experience for our guests, while also supporting junior colleagues. You will oversee various areas within the F&B department, including the Restaurant, Room Service, Bar, and Events, collaborating with your colleagues to deliver 5-star service.

• Exceptional Service: Provide outstanding service by delivering prompt, friendly, and attentive service to our guests. Maintain a warm and thoughtful attitude towards each guest and take initiative to make their experience ‘extra special’.
• Team Collaboration: Work together as part of the team to foster a culture of collaboration and mutual support. Assist across the F&B department as needed, ensuring seamless coordination of food and beverage service.
• Knowledge and Upselling: Maintain good knowledge of menus, allergens, bar drinks, and F&B promotions. Confidently upsell items to increase company revenue.
• Guest Relations: Recognise, remember, and act on all special requests, allergies, and occasions. Take initiative to solve guest issues and complaints where possible and ensure all guest issues are reported to management as they happen.