JOB SUMMARY

We are looking for a Senior Waiting Staff to join our Catering & Retail Services Office at House of Lords.
This is an exciting opportunity to work onsite at Parliament, where you will work in the famous Peers Dining Room as part of a team to ensure that the highest standards of service and presentation is always offered to Peers, Guests and Staff of the House.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

YOU’LL BE ACCOUNTABLE FOR:

• Greeting and receiving Members and guests in your allocated area, demonstrating high levels of customer service skills.
• Achieving familiarity with items printed on the menu and the way they are cooked and served, along with a working knowledge of the wine list to recommend choices to customers.
• Taking food and beverage orders, along with a prompt and accurate service to guests, in line with the standards set by the Line Manager.
• Being responsible for presenting, collecting bills and ensuring that payments are charged correctly.
• The ability to use and manage the EPOS system and in the absence of a manager, managing enquiries and bookings through the restaurant diary system.

IN ADDITION, OTHER DUTIES WOULD INCLUDE:

• To assist with other service areas of Catering and Retail Services when the needs of the House demand as directed and a short notice.
• To be available to work flexibly on a shift basis, including evenings as required.
• Undertake other reasonable job-related tasks as directed by a manager when required. This may include substitution for other posts both at equal or subordinate grades within the Department to cover, for example, sick absence or increased demand for service.
  If this sounds like something you would like to hear more about, please apply below.