Senior Warranty Engineer at Sulzer Pumps Wastewater Ireland

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Root Cause Failure Analysis, Pump Troubleshooting, Mechanical Seal Troubleshooting, Vibration Data Analysis, Operating Data Analysis, Customer Relationship Management, Technical Report Writing, Problem Solving, Communication Skills, Presentation Skills, Cross-Functional Collaboration, Warranty Management

Industry

Machinery Manufacturing

Description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role Job Summary Oversee and resolve warranty claims for pumps, mechanical seals, drivers, and auxiliary systems through technical investigation, root cause analysis, and corrective actions to enhance reliability, reduce warranty costs, and improve customer satisfaction. Key Responsibilities Oversee the complete warranty claim lifecycle from receipt to closure. Evaluate warranty entitlement and determine liability based on contractual terms and technical findings. Lead claim investigations and Root Cause Failure Analysis (RCFA). Coordinate corrective and preventive actions with Engineering, QA/QC, Production, Procurement, Service, suppliers, and other stakeholders. Serve as the primary customer contact for warranty-related matters. Maintain clear communication with customers and provide regular claim status updates. Participate in customer meetings and present investigation findings and recommendations. Conduct site visits, inspections, and troubleshooting activities as required. Support field service teams during warranty investigations. Monitor warranty costs and support recovery from suppliers when applicable. Drive continuous improvement initiatives and promote lessons learned to prevent recurrence. Qualifications / Requirements Bachelor’s degree in mechanical engineering. 5–10 years of experience in pumps, rotating equipment, field service, reliability, or warranty management. Knowledge of API 610, API686, API 682, and rotating equipment practices is preferred. Root Cause Failure Analysis (RCA/RCFA) Pump & Mechanical Seal Troubleshooting Vibration & operating Data Analysis Customer Relationship Management Technical Report Writing Problem Solving Communication & Presentation Skills Cross-Functional Collaboration What we offer you Excellent opportunities for development, along with a competitive salary and company bonus scheme. A great working environment. Work Location: Riyadh- Industrial Area 2 Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

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Responsibilities

Oversee the complete warranty claim lifecycle for pumps and auxiliary systems through technical investigation and root cause analysis. Coordinate corrective actions with stakeholders and serve as the primary technical contact for customers.