JOB DESCRIPTION:

Senior Wellbeing & Lifestyle Coordinator
Reporting to: Residence Life Manager
Responsible for: Wellbeing Coordinators and Student Staff
Grade: Guild Grade D

JOB PURPOSE:

The Senior Wellbeing & Lifestyle Coordinator role is to supervise, develop and support staff to deliver the Wellbeing & Lifestyle area of the Residence Life Strategy. Acting as a role model for the required standard of values, behaviour and performance, we expect Senior Coordinators to help to create an inclusive and engaging environment for all.

The role is required:

• To supervise and develop welfare activity and support for students living in University residences.
• To ensure appropriate supervision, support and guidance to Wellbeing Coordinators and Student Staff and the smooth running of activity, services and events across a number of sites.

Success in the role will require a highly student and customer focused approach together with an emphasis on teamwork. The role involves collaboration with internal and external stakeholders, acting as a positive ambassador for the Guild and facilitating under-represented groups to find a comfortable place here.
Supporting a culture of ambitious targets and the evaluation and promoting a positive team spirit are also key. Senior Coordinators are expected to act as role models for the Guild’s competency framework, which should be read in conjunction with this job description.

KEY ROLE RESPONSIBILITIES:

1. To work with the Residence Life Manager to deliver the provision of student support in University and nominated accommodation. This includes developing effective policies, processes, procedures and systems for the department.
2. To coordinate a peer-led service, providing low-level advice and support to students in University accommodation, ensuring appropriate training and support is available to student staff and the service is accessible.
3. To work to develop and enhance relationships between students within halls, promoting positive behaviours, shared activities and interventions where required.
4. To develop a range of peer networks within accommodation, bringing together students for certain demographics through activities and events, to develop support networks for specific communities.
5. To develop and deliver a range of wellbeing focused activities, including roadshows, events and student opportunities, to increase the awareness and availability of support.
6. To supervise, support and develop staff, ensuring effective recruitment, induction and development in line with the Guild’s policies and competency framework.
7. To ensure that all activity in the work area complies with relevant legislation, policy and service quality standards, including compliance with the referral system and any associated University/Guild policy.
8. To assist the Residence Life Manager with preparing the budget for the Wellbeing & Lifestyle area of the Residence Life Programme and to be responsible for reporting on it, maintaining accurate records of activity and expenditure, in accordance with the Financial Procedures Manual.
9. To ensure the implementation of the departmental plans and service agreements as agreed with the Residence Life Manager, and to regularly review, evaluate and report on their overall effectiveness in supporting students and customers.
10. To support the team with the proactive dissemination of welfare information to students on relevant issues.
11. To be aware, and to ensure the team are aware, of appropriate emergency/crisis procedures so they can be implemented effectively.
12. To ensure that students experiencing multiple or severe difficulties are supported through casework management, and referral to other appropriate agencies, including University support services.
13. To support the Residence Life Manager in developing effective policies, processes, procedures and systems for the department.
14. To ensure the collection of user data for all events, including satisfaction and evaluation, attendance and engagement, and utilise such data to inform future planning of activities.
15. To actively look for ways to work smarter and to identify improvements, such as efficiencies, service enhancements streams, through research and other evidence sources, and to recommend these to the Residence Life Manager for consideration.
16. To develop and maintain effective working relationships key internal and external stakeholders, including university site staff, to support students.
17. To affiliate to relevant bodies and establish a network of contacts and related service providers at local, regional and national levels, as necessary.

GENERAL DUTIES:

1. To undertake appropriate induction and ongoing training and personal development, as required for the role.
2. To adhere to all Guild policy with reference to HR, staffing, health and safety, data protection, environmental and any other specific Guild Policy which impacts upon your role or that of the team.
3. To be familiar with the Guild’s competency framework, striving always to demonstrate the positive behaviours which drive the highest standards of personal and organisational performance in supporting our students. Grade D roles should be developing within level 2 of the six competencies (Student and Customer Focus, Accountability, Results Focus, Inclusivity, Communication and Teamwork) and within level 1 of the ‘Motivational Leadership’ competency, which is designed to support staff to achieve high performance.
4. To act as a role model in portraying a positive image of the Guild both internally and externally, acting as an ambassador and displaying high standards of personal integrity and professionalism.
5. To support the People & Administration Manager and the wider work of the Department, where necessary, in the event of sickness, holiday or other exceptional circumstances.
6. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.
   Job Type: Full-time
   Pay: £32,440.00 per year
   Work Location: Hybrid remote in Birmingham B15 2T