Senior Wellbeing Manager at Madeline Hotel and Residences Auberge Resorts Collection

Calistoga, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

105000.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Hospitality Experience, Team Management, Communication Skills, Multitasking, Problem Solving, Operational Excellence, Customer Service, Training and Development, Inventory Management, Spa Operations, Administrative Functions, Guest Satisfaction, Attention to Detail, Hygiene Standards, Scheduling, Sales Increase

Industry

Hospitality

Description

Company Description Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid-back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin-inspired fare and craft cocktails poolside at the lively Picobar—each experience a celebration of the region’s flavors and spirit. For more information: auberge.com/solage Follow Solage on Facebook and Instagram @SolageAuberge Job Description Join our team as the Senior Wellbeing Manager and become one of the authors of our story. In this position, they will be serving the needs of the business, our guests, and our colleagues by acting as an ambassador of our ENRICH values and to the service standards of Spa Solage. The Senior Wellbeing Manager is accountable for a smooth flow of business in the Spa. They will provide resort & spa guests with operational excellence to increase sales and encourage repeat business. The Senior Wellbeing Manager will maintain this level of excellence by hiring, training and managing the most qualified of spa team members . They will develop and implement policies and procedures that ensure a quality working environment for all Spa team members as outlined in the standards developed by Auberge, Solage, and the Wellbeing leadership. Maintain and champion the Auberge Resorts Collection and Solage culture with all guests, managers, and team members Handle guest complaints or problems immediately, ensuring guest satisfaction, internal and external follow up. Translate errors and guest feedback into operational learnings and processes. Ensure the spa, bathhouse and fitness facilities are prepared for proper opening and closing each day Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e., treatments, equipment, products, and retail items) Develop a high-level of proficiency in the spa operating system to include treatment and staff build, yield management, online booking management, and operational efficiencies. Support Director of Wellbeing with all administrative functions of the Spa, fitness, and bathhouse. Responsible for maintaining inventory of supplies, answering telephones, making appointments, and answering questions Provide Spa tours as necessary Oversee efficiency of Spa operations at the Spa front desk via proper scheduling of appointments and staff Assist the Spa front desk team with billing for all Spa services and retail sales including preparing receipts, as needed Be thoroughly familiar with and provide instruction on Spa software Assist with inventories (receiving, inputting, counts) and cost control Manage Spa Reception, Bathhouse, and Locker Room team members Train and assist in the development of Spa team members as necessary Other duties as assigned The starting range for this position is $95,000-$105,000/yr. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. Qualifications Experience at a luxury hospitality property, preferred Minimum 3-year experience in a spa or related field Ability to work a flexible schedule, including weekends and holidays, according to department needs Must be able to effectively communicate both verbally and written, with all levels of team members and guests in an attentive, friendly, courteous, and service-oriented manner. Must have experience in managing a team Must be able to multitask and prioritise departmental functions to meet deadlines. Must be effective in handling problems, including anticipating, preventing, identifying , and solving problems as necessary Must be able to maintain the confidentiality of information Hygiene is key in this environment due to the proximity of working with the guests Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Responsibilities

The Senior Wellbeing Manager is responsible for ensuring operational excellence in the Spa, enhancing guest satisfaction, and managing the spa team. They will also develop policies and procedures to maintain a quality working environment and handle guest complaints effectively.