Senior Wholesale Customer Solutions Engineer at Aussie Broadband

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

NBN technologies, CPE, Fibre, VoIP, Number porting, Data center services, SD-WAN, MPLS, Layer 2 networks, Cisco, Fortinet, Hosted phone systems, Cloud connect, Managed router solutions, Network design, Technical troubleshooting

Industry

Telecommunications

Description

Step into a key technical role where you’ll work closely with customers and internal teams to design, configure and deliver reliable connectivity solutions. As our Senior Wholesale Customer Solutions Engineer, you’ll use your telco expertise and hands on network skills to ensure seamless installations and exceptional service. If solving complex technical challenges and building scalable solutions excites you, this could be a great role for you. This is a permanent position with a hybrid working arrangement. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 4th largest telco in Australia! Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down! Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have fun We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering. But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine. The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Celebrating you! With monthly rewards and recognition Internal training and resources for you to continue to learn, grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Let’s talk about you Strong knowledge of business and enterprise telco solutions (NBN technologies, CPE, fibre, VoIP/number porting, data center services) Experience delivering small–large scale SD‑WAN, MPLS and Layer 2 networks Hands‑on experience with Cisco/Fortinet (CCNA, NSE4/5 or similar highly regarded) Practical experience implementing hosted phone systems, cloud connect and managed router solutions Proven ability to solve problems, work independently and collaboratively, and adapt quickly in changing environments How will you support our “Why?” Work directly with customers to understand their technical requirements and ensure smooth delivery of connectivity solutions (e.g., backups, IP config, security, server needs). Partner with Sales to develop detailed solution designs and configurations. Configure network infrastructure across a range of hardware and software (e.g., Cisco, Fortinet, Meraki). Support installer technicians on installation days to ensure services and hardware are deployed successfully. Prepare clear handover documentation, including network designs and configuration details, for Customer Operations. Conduct technical product research and collaborate with Strategic Products and Marketing as needed. Stay up to date with Aussie Broadband’s product suite and network capabilities. Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire. If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company’s main focus is nbn™ (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers. As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform. With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Responsibilities

You will work directly with customers to design, configure, and deliver reliable connectivity solutions while partnering with sales teams. Additionally, you will support installer technicians during deployments and prepare detailed handover documentation for operations.