Senior Wholesale Operations Support Coordinator (Customer Service Wholesale at Michael Kors

Venlo, Limburg, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

B2B Wholesale Operations Support, Order Management, Customer Service, Data Analysis, Supply Chain Knowledge, Sales Support, Logistics Coordination, Communication Skills, Problem Solving, Team Collaboration, Technical Support, Inventory Management, Report Preparation, Multilingual Skills, Attention to Detail, Customer Relationship Management

Industry

Retail Apparel and Fashion

Description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — "I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs." - MICHAEL KORS - We have an exciting opportunity for a Senior Wholesale Operations Support Coordinator (Customer Service Wholesale) in our Venlo office. Department overview: The Wholesale Operations Support Department plays a key role in managing B2B customer relationships and ensuring operational excellence across the wholesale sales cycle. Acting as the main point of contact between internal teams (sales, logistics, planning) and wholesale clients, the team is responsible for processing orders, coordinating deliveries, managing claims, and providing after-sales support. With a strong focus on accuracy, efficiency, and customer satisfaction, the department ensures a seamless end-to-end service experience for fashion retail partners and distributors globally. What You’ll Do: Enter, manage and release orders, reorders and swaps with the support of the Wholesale Operations Support Assistant; Understand the logic of the seasonal inventory in order to be able to place the stock for reorders and swaps; Send order confirmations to customers within the due schedule; Monitor the order status for the customer in all the phases (from the order placement to the delivery); Monitor accuracy of orders during the 4 selling campaigns. Organize shipments in EEC territories; Prepare weekly reports and regular reviews; Prepare reports for the whole WOS team; Develop and maintain good partnership with customer’s contacts; Act promptly, independently and with a “think out of the box” mentality to tackle and solve issues; Work closely with Account Executives and Sales Agents, Accountancy and Logistics; support Account Executives/Agents and Accountancy with regular data to keep control of customers; Learn the divisional market activities and their impact on the WOS team; Support on divisional market activities; Understand the differences and similarities between the different regional markets and the different concepts (e.g. PO customers, bulks, EXW, EDI, etc.). Be the point of reference for the team as a Subject Matter Expert to support in training and with technical questions You’ll Need to Have: College degree (minimal HBO or equivalent); Previous Experience in B2B Wholesale Operations Support; Computer literate with good skills with Excel and other IT systems; Knowledge of the English and any additional main European language (German, French, Spanish and Italian) – a second additional language is a plus; Knowledge of the basic principles of Supply Chain, Sales and Finance of Fashion/Luxury organizations. We’d Love to See: Collaboration Communication Drive results Functional skills MK Perks: Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer – Cross-brand Discount Exclusive Employee Sales Paid Parental Leave Generous Holiday Schedule and Vacation Days Summer Fridays Internal mobility across Capri Brands (Michael Kors, Jimmy Choo) Thrive Wellness Program LifeWorks Employee Assistance Program #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences Transport reimbursement 25 days holidays plus 4 MK days Health Insurance and Protection Income offered To know more about working at Michael Kors, click here! — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. — At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com. Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.

Responsibilities

The Senior Wholesale Operations Support Coordinator is responsible for managing B2B customer relationships and ensuring operational excellence throughout the wholesale sales cycle. This includes processing orders, coordinating deliveries, managing claims, and providing after-sales support.