SENIOR WINTEL ENGINEER

• Provide technical ownership of the NFUM Server Infrastructure.
• Maintain the stability of our IT services.
• Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon.

An opportunity has become available in the team within the IT Infrastructure Products department for a Senior Wintel Engineer - Technical Service Owner. The team is dedicated to maintaining the stability of our IT services.
Reporting to the IT Technical Manager, the Technical Services Owner will be responsible for a range of duties. These include providing technical support for projects, resolving P1, P2, and P3 incidents, proactively maintaining the estate and identifying opportunities for improvement. The role also involves reviewing and approving change requests related to the NFUM IT estate, assessing their potential impact, and distributing detailed reviews to the relevant resources and stakeholders.
You will act as a representative at the Change Advisory Board (CAB), which is responsible for evaluating, prioritizing, approving, and rejecting changes to the NFUM IT infrastructure. Collaboration with external IT partners and vendors to drive service improvements is also a key aspect of the role. Furthermore, the Technical Service Owner will provide support and coaching to colleagues within IT and across the business.