Senior WMS Business Analyst at COFREIGHT INC

Buena Park, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

WMS Systems, Warehouse Operations, Business Analysis, Process Improvement, System Testing, Root Cause Analysis, Inventory Management, Order Processing, Automation, Documentation, Training, Reporting, Analytics, Project Management, Stakeholder Management, Communication

Industry

International Trade and Development

Description

Description ***Chinese Speaking Required*** We are seeking a Senior WMS Business Analyst with deep expertise in warehouse operations and WMS systems. This role will work closely with warehouse operations, IT, and cross-functional stakeholders to gather requirements, enhance system functionality, optimize processes, and drive continuous improvement. The ideal candidate combines strong operational knowledge with technical WMS expertise to ensure our system supports business growth and operational efficiency. Key Responsibilities WMS System Analysis & Enhancement Serve as the subject matter expert (SME) on warehouse operations and the WMS system. Analyze, document, and prioritize business requirements for system enhancements, process improvements, and new functionality. Collaborate with IT, developers, and external vendors to design, configure, and implement WMS solutions, including system workflows, rules, and automation logic. Lead system testing and validation for new features, upgrades, and configuration changes to ensure accuracy, reliability, and compliance with operational standards. Perform root cause analysis for system issues and recommend solutions to improve WMS stability and efficiency. Optimize WMS workflows for inventory management, order processing, picking/packing, replenishment, and shipping to reduce errors, cycle time, and operational costs. Identify opportunities for automation, process standardization, and integration with other systems (ERP, TMS, etc.) to enhance efficiency and scalability. Develop and maintain WMS documentation, including configuration guides, workflow diagrams, functional specifications, and test scripts. Provide training and support to operational teams on new WMS features, updates, and best practices. Stay updated on industry trends and best practices in WMS and warehouse operations to proactively suggest system improvements and innovations. Warehouse Operations Collaboration Work closely with warehouse operations teams to understand business processes and pain points. Translate operational needs into system requirements and actionable solutions. Support operational change management and training related to WMS updates. Provide guidance and support to ensure WMS solutions align with best practices in warehouse management. Reporting & Analytics Support Assist in developing operational and management reports, dashboards, and KPIs related to inventory, orders, and warehouse performance. Perform ad hoc analysis to support decision-making, process improvements, and customer requirements. Validate and ensure accuracy of operational data across systems. Project & Stakeholder Management Lead WMS-related projects, including system upgrades, integrations, and process automation initiatives. Act as the liaison between warehouse operations, IT, and external vendors if needed. Document functional requirements, workflows, and testing protocols. Communicate effectively with stakeholders to ensure expectations are met and improvements are delivered on time. Requirements Bilingual English and Chinese Bachelor’s degree in Supply Chain, Logistics, Business, Information Systems, or a related field. 5+ years of experience as a business analyst, WMS analyst, or similar role in a warehouse/logistics environment. Strong understanding of warehouse operations (inbound, storage, picking/packing, order fulfillment, shipping). Deep familiarity with WMS systems—design, configuration, reporting, and operational workflows. Experience in gathering business requirements, testing, and implementing system enhancements. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills, able to work with both technical and operational teams. Ability to manage multiple priorities and projects simultaneously. Preferred Qualifications Experience in 3PL operations or multi-customer warehouse environments. Knowledge of system integration and automation in WMS. Experience with ERP systems integration. Advanced Excel, SQL, or BI tool skills (Power BI, Tableau, etc.). Ability to mentor junior analysts or warehouse staff on WMS best practices. Key Competencies Strong operational and technical understanding of warehouse processes. Ability to translate operational challenges into system requirements. Detail-oriented with strong organizational and documentation skills. Collaborative mindset; effective cross-functional communicator. Proactive, solution-oriented, and process improvement focused. BENEFITS Medical insurance Dental insurance Vision insurance Paid Time Off #ZR

Responsibilities

The Senior WMS Business Analyst will analyze and enhance WMS systems while collaborating with warehouse operations and IT teams. They will also lead system testing, optimize workflows, and support operational change management.