Senior WorkCare Claims Management Specialist at DHL Supply Chain

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Injury Management, Liability Determination, SRC Act Guidelines, Return To Work, Conflict Resolution, Medical Report Review, Data Integrity, Rehabilitation Coordination, Independent Medical Examinations, Workers Compensation, Analytical Skills, Problem Solving, Excel Proficiency, Communication Skills

Industry

Logistics;Transportation;Supply Chain and Storage

Description

What Will You Do: As a Senior WorkCare Claims Management Consultant, you will play a critical role in supporting DHL’s WorkCare team by managing complex claims, providing expert guidance, and ensuring the delivery of high‑quality injury management services. You will build strong relationships with internal stakeholders, injured workers, treatment providers and external specialists, while driving best‑practice outcomes across the entire claims lifecycle. Key Responsibilities Identify and implement timely and effective intervention strategies for reported injuries. Manage the complete injury management and claims process in accordance with legislative and internal requirements. Facilitate a safe, durable and timely return to work for injured workers. Maintain accurate and compliant claim records within the claims management system. Provide expert advice to management throughout the injury management, claims and rehabilitation process. Coordinate and authorise rehabilitation and treatment providers as required. Proficiently in accurately classifying claims and support data integrity and reporting. Assist workers in achieving claim compliance by guiding them through legislative and administrative requirements. Coordinate Independent Medical Examinations (IMEs) to support liability decision‑making. Review IME and specialist medical reports to determine initial and ongoing liability. Assess, accept or deny claims in line with SRC Act guidelines, ensuring robust and defensible decisions. Contribute to the assessment of claims, with growing capability in determining liability under the SRC Act. Why Choose Us: DHL Supply Chain offers a challenging yet exciting place to work where every day we ask you to be the best that you can be. In return we offer an excellent working environment and the security of working with the world's foremost logistics solutions provider. At DHL, we know that people are our greatest strength. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. DHL Supply Chain provides customised logistics solutions in the areas of supply chain management, warehousing, distribution, and value added services. We provide the best logistics services for our customers – helping them deliver better results every day. DHL Supply Chain Australia is a Great Place To Work certified. What you'll bring: Proven experience in workers compensation, claims management and return‑to‑work roles. Demonstrated capability in complex claims assessment, including liability determination under the SRC Act. Strong analytical skills with the ability to interpret medical information and apply legislative frameworks accurately. Proficient in problem‑solving, conflict resolution and making high‑quality, evidence‑based decisions. Strong experience using Excel and preparing clear, professional reports. Excellent communication skills, business acumen and a strong work ethic. Recognition as competent in managing workers compensation claims within a self‑insured environment. High attention to detail, with the ability to analyse facts and documentation to support defensible claim outcomes. Join our diverse and cohesive team and enjoy your work whilst progressing your career in a global leader. Apply now!

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Senior WorkCare Claims Management Consultant will manage complex claims, providing expert guidance and ensuring high-quality injury management services across the entire claims lifecycle. Key duties include implementing intervention strategies, managing the claims process according to regulations, and facilitating safe return to work for injured workers.