GENERAL SUMMARY OF POSITION

Reporting to the MPBS/MURCO Training Manager and Director providing advanced support for both the Provider/Facility training departments. Responsibilities include: orienting new trainers to the organization and training end-users throughout MedStar Health physicians/facility, and associated affiliates to utilize numerous system functionalities to the highest level that their position requires; ensuring the expansion and improvement of the training curriculum and materials; assisting with end-user and systems testing, data and process analysis, systems data conversion, systems go-live support, systems additions, deletions and/or upgrades; monitoring both the Provider/Facility Training Coordinators thorough auditing and evaluation tools; overseeing continuous updates to and distributes performance enhancing job tools to the Provider/Facility Training Coordinators; and assisting with the maintenance of the both professional and facility systems and workflows and MedStar Health policies and procedures manual. Ensures end-users can effectively utilize systems and processes to optimize workflows.

EDUCATION

• High School Diploma or GED required; Bachelor’s degree In any field preferred
• One year of relevant education may be substituted for one year of required work experience.

EXPERIENCE

• 5-7 years Related experience required
• 4 years of supervisor or leadership experience required
• One year of relevant professional-level work experience may be substituted for one year of required education.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of computer systems.
• Excellent analytical skills.
• Excellent written and oral communication, interpersonal and customer service skills.
• Excellent oral presentation and teaching skills.High energy level, creativity, and self motivation essential.
• Ability to work independently.
• Ability to work and thrive in team oriented production, and deadline driven work environment.
• Ability to work remote and onsite at various MedStar Health locations as business needs dictate
• Ability to function in a classroom setting, as well as provide training on-work-site locations.
  This position has a hiring range of $28.20 - $47.30

PRIMARY DUTIES AND RESPONSIBILITIES

• Assists with the facilitation of training related to Reconciliation and Management Reporting for all eligible MedStar Health Facilities and affiliates.
• Audits the enhancement and modification of training documentation, eLearning modules, and training videos. Ensures all data is available on both the Physicians/Facility SharePoint or SITEL Intranet Websites.
• Compiles information for the monthly MPBS/MURCO User Group Meeting and weekly educational emails. Presents updated documentation to MedStar Health entities.
• Conducts on-site/virtual training and support during system deployment for both professional and facility systems and workflows. Assists with the coordination of system and user testing for system enhancement and upgrades for all eligible MedStar Health facilities and affiliates.
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
• Coordinates Invision/AthenaIDX web and character cell systems training for both physician/facility (MPBS/MURCO) end users and all eligible MedStar Health facilities and affiliates.
• Coordinates the development of training manuals, eLearning modules, and documentation as well as the presentation of new training in-services to ensure accurate data capture, the proper use new system enhancements and modifications, better customer service skills, and current system/user issues. Directs the development, maintenance, and distribution of end-user assessment tools.
• Enhances professional growth through development of and participation in educational programs, current literature, in- services, meetings, workshops, online educational modules, and conferences.
• Ensures completion of work needed to achieve training project objectives, including tracking MS Project tasks, implement changes and monitoring issue resolution to achieve maximum team performance.
• Exemplifies Guest and Associate Relations standards in all activities in areas of service, resource utilization, high quality outcomes and effective communication.
• Confirms system hardware and software specifications with Information Systems and the client departments for implementation projects.
• Investigates and conveys recurring system/user issues and trends to MPBS/MURCO leadership and client departments.
• Invokes a daily, weekly, and monthly reports authentication process of as assigned to trainers for all MedStar facilities and affiliates.
• Monitors project performances utilizing tools provided and ensures project deliverables conform to QA standards.
• Facilitates, participates and contributes to project and associate/team meetings regarding system processes, enhancements, and implementations. Reports outcome of meeting to MPBS/MURCO Training Manager and Director.
• Reviews and disburses noncompliant system deactivation listing to the IS IDX security team and client departments.
• Supervises, develops, and reviews electronic training modules utilizing the Articulate RISE application and posting to the SITEL LMS site.
• Updates both physician/facility the MPBS/MedStar Health Policies and Procedures Manual with approval from MPBS/MURCO leadership.
• Ensures, with the IDX Security Team, that AthenaIDX user access is granted only in conjunction with the required system user training and includes the review and approval of the completed Security Access Request Form and the Security Questionnaire.