at wagamama, food is life and we’re here to make every bite count. With over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. It’s all about good food, good vibes, and good company
Were looking for a senior manager (workforce management) to join us on our journey Ready to dive in and stir things up?

WHAT WE NEED |

an expert in workforce management to oversee the scheduling, compliance and rota management for our restaurants
It will be your responsibility to provide insight and intelligence to the field-based restaurant teams driving improvements through our Labour Productivity system. Optimising both in advance and on the day, having ownership through sales forecasting accuracy, compliance scheduling and cost performance, ensuring our targets are achieved
the role will involve coaching, high support and high challenge with our field-based restaurant teams, area managers and regional managers to maximise the deployment of our colleagues. the key goal of this role is to enable great guest service through effective deployment and processes resulting in increased sales and profit

• effectively support our restaurants through accurate planning, forecasting and resource management
• work closely with our field based operational restaurant teams to continually assess resource requirements based on upcoming demand
• provision of data and trends to enable relevant coaching and development activity that changes behaviours and performance results
• design, produce, implement, support shift patterns and colleagues’ schedules that acknowledge the requirements of the business and our contractual obligations to our colleagues
• use root cause analysis, research and bench-marking techniques to influence planning, resourcing and MI requirements
• Support with accurate forecasts and plans to allow operational restaurant teams to manage capacity so that productivity is optimised
• implement training to develop the appropriate knowledge, skills, attitudes and behaviours within our field based operational restaurant teams
• Identify and flag risks and opportunities to the forecast and proposals for changes to the short-term, long-term and strategic forecasts that align with the operational business plans