SeniorExecutive at EXL Talent Acquisition Team

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Training, Curriculum Development, Knowledge Transfer, Insurance Operations, Customer Experience Training, Coaching and Mentoring, Training Needs Identification, Performance Metrics, Clinical Compliance, Facilitation

Industry

Business Consulting and Services

Description

The primary responsibility of this role is to enable effective knowledge transfer by undergoing comprehensive product, process, and systems training for U.S. insurance operations (including clinical workflows, regulatory requirements, and client-specific standards), and delivering structured training programs to clinical new hires assigned to a specific insurance process. This may include onsite training sessions as required. The role also involves the development, customization, and maintenance of training curricula, including training modules, facilitator guides, participant materials, and job aids. In addition, the role is responsible for gathering Training Needs Identification (TNI) inputs, implementing module enhancements or updates aligned with client, compliance, and operational changes, and evaluating training effectiveness through assessments, feedback, and post-training performance metrics. Primary interactions include coaching and mentoring clinical associates throughout training, ensuring readiness for production and adherence to U.S. insurance and clinical compliance standards. The role also requires regular reporting and coordination with Operations owners and Training leaders on training progress, gaps, and outcomes. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com [http://www.exlservice.com/]. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Responsibilities

The role focuses on delivering structured training programs for U.S. insurance operations and clinical workflows to new hires. It involves developing training curricula, conducting needs assessments, and mentoring clinical associates to ensure production readiness.