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SeniorExecutive at EXL Talent Acquisition Team

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Coaching, Feedback, Continuous Improvement, Customer Interaction Monitoring, Operational Performance Evaluation, Compliance, Root Cause Analysis, Calibration Sessions, Reporting, Training Support, Subject Matter Expert

Industry

Business Consulting and Services

Description

The Quality Coach is responsible for monitoring, evaluating, and improving the quality of customer interactions and operational performance. This role partners closely with frontline agents, supervisors, and leadership to drive consistent service excellence, compliance, and customer satisfaction through coaching, feedback, and continuous improvement initiatives. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Responsibilities

The Quality Coach is tasked with monitoring, evaluating, and enhancing the quality of customer interactions and overall operational performance. This involves close partnership with agents, supervisors, and leadership to ensure service excellence, compliance, and customer satisfaction through targeted coaching and improvement initiatives.