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SeniorExecutive at EXL Talent Acquisition Team

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Mentoring, Customer experience, Process knowledge, Communication, English proficiency, Excel, Powerpoint, Word, Performance reporting, Training, Feedback delivery, SLA management, Data analysis

Industry

Business Consulting and Services

Description

* Agents for the purpose of imparting training & feedback * Assistant Manager for the purpose of reporting performance, clarifying concerns, seeking feedback, support and coordinating process updates. Manager for the purpose of settling performance issues and for monthly one on ones EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com [http://www.exlservice.com/]. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Responsibilities

This role involves providing structured training, coaching, and mentoring to agents to ensure service excellence and process adherence. The incumbent will also report performance metrics, clarify concerns, and coordinate process updates while meeting SLA-driven transaction requirements.