PLEASE UPLOAD YOUR RESUME IN ENGLISH

Hi, we’re Search Atlas! We’re a rapidly growing SEO software company and full-service digital agency that helps websites improve their Google performance. From Fortune 500 companies to Silicon Valley startups, our clients trust us to drive results.
We’re looking for an SEO Customer Support Specialist to help us propel our growth. In this role, you’ll be the bridge between our clients and our platform, testing product features, solving technical challenges, and ensuring every customer has a seamless and successful experience with Search Atlas. If you excel at combining SEO knowledge, technical skills, and customer service expertise, this role is for you.

REQUIREMENTS

• Keep up with a fast moving team that’s constantly building new products and features.
• Proven experience in a customer success or client services role, preferably within a SaaS or technology environment.
• Solid understanding of SEO principles and practices
• Strong technical aptitude and the ability to quickly learn new software.
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts.
• Ability to create engaging and informative training materials, including Loom video tutorials.
• Proactive problem-solving skills and a passion for helping customers succeed.
• Fluent in written and verbal English.

• Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more.
• Communicating with clients on live chat/our virtual office to help solve problems and answer questions.
• Develop and apply testing processes for new and existing products to meet client needs.
• Leading product demos and customer onboarding calls with clients.
• Discuss product issues with the team.